Tony Tom
Gatineau (Québec)
******@*******.***
SUMMARY
More than 10 years of data entry and office administration experience
Diploma of College Studies in Office Systems Technology and High school diploma
Proficient in Microsoft Office which includes Excel, Word, PowerPoint and Outlook, data entry software and Google Suite applications
Excellent typing and data entry skills with strong attention to detail and high level of accuracy, excellent web-based research skills using Google search, knowledge of databases, document preparation, and filing systems, customer service and support skills, strong time management skills and organization skills, excellent verbal and written communication skills, ability to multitask and prioritize tasks effectively, ability to work independently and as part of a team, motivated and available to work remotely on a flexible schedule, strong problem-solving, analytical and decision-making skills, a self-starter and demonstrate a high level of resilience and reliability
Spoken and written languages: English (mastered), French (Intermediate), Cantonese (Mastered).
RELEVANT WORK EXPERIENCES
Data Annotator
Toronto (remote) 2025
Analyzing data in the language in question which is English, and identify potential issues
Completing all tasks that are deemed appropriate for the role and assigned by the supervisor
Manifest Officer 2022-2023
Environment Canada, Gatineau (Quebec)
Sort incoming mail for waste management request documents;
Input information for manifest documents for waste management in database system following a predetermined format
Perform document and file management functions
Composing routine correspondence and emails
Photocopying and printing documents
Performing functions related to the receiving and distribution of mail including collating, addressing and filling envelopes
Organizing data according to user requirements and filing or routing source documents after entry
Verifying data entered by checking printouts for errors and correcting as required
Performing internet searches and navigation
Verifying accuracy and completeness of data prior to supervisor's check
Matching manifest document numbers on physical documents to that stored in the database system
Processing Operator 2021
Statistics Canada, Gatineau (Quebec)
Receive and collect the Census surveys and questionnaires;
Enter the information from the questionnaires to the database ;
Perform coding and data entry of information for collective and private dwellings in an Excel spreadsheet ;
Thoroughly validate and examine all data and correct any errors or inconsistencies;
Use Microsoft Teams to communicate and participate in virtual meetings with supervisors and co-workers
Call Centre Agent 2021
Elections Canada, Ottawa (Ontario)
Answer incoming phone inquiries and routing inquiries to appropriate resources;
Research and resolve client inquiries using applicable software ;
Document all inquiry information according to standard operating procedures ;
Follow up inquiries when required ;
Complete inquiry logs and write reports
Data Entry Clerk
Elections Canada, Ottawa (Ontario) 2019
Passport Canada, Ottawa (Ontario) 2016
Precisely input information into computer systems and databases according to a predetermined format ;
Organizing and categorize data according to user requirements and filing or routing source documents after entry
Safeguard the integrity and confidentiality of input data
Provide data entry and scanning operations on passport applicants in the IRIS database;
Clerk 2009-2010
Indian and Northern Affairs Canada, Ottawa (Ontario)
Receive the documentation for the Procurement Strategies for Aboriginal Business (PSAB) program ;
Enter data in the database using an Excel spreadsheet ;
Maintain and organize electronic and paperwork files;
Communicate with program officers via emails and in-person ;
Receive inquiries and retrieve the information;
Participate in group meetings ;
Animate presentations and brainstorming sessions.
OTHER WORK EXPERIENCES
Writer, web researcher, lead generator and e-commerce entrepreneur 2011-present
Freelancer, Gatineau (Québec)
EDUCATION
Diploma of College Studies in Office Systems Technology 1995-1999
Heritage College, Gatineau (Québec)
High School Diploma 1985-1989
Philemon Wright Regional High School, Gatineau (Québec)
Completion of Online Certified Internet Webmaster (CIW) Course 2005-2008
CBTDirect, Clearwater (Florida)
COMPUTER SKILLS
Word, Excel, PowerPoint, Outlook, Access, Zoom, Adobe Acrobat, Fireworks, Flash, Dreamweaver