Customer service, server/waitress and banking/cashier experience
Resume:
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C O N T A C T T O J O I N T H E C O M P A N Y T H A T O F F E R S M E A C O N S T R U C T I V E W O R K P L A C E
F O R C O M M U N I C A T I N G A N D
I N T E R A C T I N G W I T H C U S T O M E R S A N D P E O P L E .
S K I L L S
E D U C A T I O N
W O R K E X P E R I E N C E
( P A S T 5 Y E A R S )
Communication skills
Multitasking skills
Receptionist
Data Entry
Supervising
Management
Secretary
Fraud Detection
North Mecklenburg High School
11201 Old Statesville Rd, Huntersville, NC
28078— High School Diploma
August 2014 - June 2018
I was also in the Cosmetology program at
my former school and graduated with the
most hours in my class
Strayer University
13620 Reese Blvd Suite 310, Huntersville,
NC 28078
July 2019 - Current (Undergraduate)
Online classes majoring in Business
Administration
Prospect Airport Services
5501 Josh Birmingham Pkwy, Charlotte, NC 28208
October 3rd 2019-January 2020
Training Liasion/Lead Trainer
Worked inside the airport with Prospect Airport Services. December 2018- Moved up to Manning Personnel
December 2018- Moved up to Trainer
September 2019- Moved up to Training Liaison/Lead Trainer Hunny Bun Virgin Hair
3720 N Tryon St Charlotte, NC 28206
June 2020-December 2021 (also worked on call)
Store Cashier and kept track of inventory, stocking, and advertisement of the store
Wells Fargo Bank
1525 W W.T. Harris Blvd Charlotte, NC 28262
January 2022-December 2023
Claims and Disputes Debit Card Department
Working with Fraudulent and Non-Fraud transaction(s) claims filed by customers or detected by the fraud department and ensuring the protection of the customer’s debit card and banking information TD Bank
(Work from home)
February 2023-Current
Claims and Disputes Credit Card Department
Working with Fraudulent and Non-Fraud transaction(s) claims filed by customers or detected by the fraud department, whether low-dollar or high- dollar, and ensuring the protection of the customer’s credit card and banking information.
L A N G U A G E S
English
S O P H I A J O N E S
R E F E R E N C E S
Eddie Bonk
Blanca Castillo
Victor Howard
T O W H O M I T M A Y C O N C E R N,
S I N C E R E L Y,
S O P H I A J O N E S
Sophia Jones
S O P H I A J O N E S
I am writing to express my interest in the position at your esteemed company. With seven years of experience in the field, and almost 3 years particularly in the Claims and Disputes Department with both TD Bank and Wells Fargo Bank, I have honed skills and expertise that I believe align well with the requirements of this role. During my tenure at TD Bank, I developed a strong skill set that includes advanced data entry, effective communication, and the ability to multitask and supervise a team. These skills, combined with my background in business administration from Strayer University, have equipped me to effectively analyze data and deliver insights that drive business decisions and customer satisfaction.
I am particularly proud of my leadership and management abilities, which have been instrumental in navigating complex problem-solving scenarios. My solution-oriented approach has consistently resulted in improved efficiency and accuracy in data analysis, contributing to the success of my department.
I am excited about the opportunity to bring my unique talents to your team and contribute to your company’s success. I am eager to bring my strong analytical skills, leadership, and proven track record of managing data-driven projects to your esteemed company.
Thank you for considering my application. I look forward to the possibility of discussing how I can contribute to your team.
Contact this candidate