Customer Service El Paso

SOFIA ISAIS

*** * ******** *** *** *** • El Paso, TX 79907 • Mobile 915-***-****• ***************@*****.***

CRIMINAL JUSTICE & LAW ENFORCEMENT

Bilingual ~ Spanish speaking individual with experience in customer service and volunteer to better help the local community. Hard working with the ability to work in a fast paced environment. Can handle high levels of stress, patient and works excellent in a team environment. Currently looking for a position in law enforcement which will enable the following key strengths & skills:

●Customer Service

●Highly Energetic

●Effective Communicator

●Detail Oriented

●Works Under Pressure

●Team Collaboration

●Critical Thinking

●Strategic Planning

●Tech Savvy

●Internet & Email

●Approaching Individuals

●Handling Disputes

Computer Skills: Microsoft Office Suite, Window, Internet Research and E-mail

EDUCATION

VISTA COLLEGE • El Paso, TX Criminal Justice Associates of Applied Science Conferred: December 2019

Selected Courses:

●Fundamentals of Criminal Law

●Courts & Criminal Procedures

●Corrections

●Ethics

●Victimology

●Police System & Practices

●Criminal Behavior

●Criminal Investigations

●Psychology

PROFESSIONAL CAREERS

Charlie Clark Infinity, El Paso tx

BDC Manager March 2024 - Present

●Lead generation: Develop and implement strategies to generate leads, such as optimizing digital marketing campaigns and monitoring website traffic.

●Training: Recruit, train, and onboard BDC representatives, and provide ongoing support to help them achieve goals

●Customer communication: Oversee and execute customer communications, including answering customer inquiries and calls

●Sales and service: Maintain sales and service forecasts, schedule appointments, and reschedule no-shows

●Reporting: Run daily, weekly, and monthly reports, and track results

●Business metrics: Collect and analyze business metrics

●Collaboration: Work with executive and department managers to develop strategies, and collaborate with marketing teams to align messaging

Holiday Inn,El paso tx

Assistant Manager/ Bartender Sep 2021- Dec 2023

●Hiring and onboarding new employees

●Scheduling staff shifts and assigning tasks

●Conducting performance evaluations and providing feedback

●Addressing employee concerns and disciplinary issues

●Leading team meetings and motivating staff

●Implementing training programs for new employees

Teleperformance, El Paso Tx

customer service / call center Dec-2020 –June 2021

●Answer calls: Handle both inbound and outbound calls

●Listen to concerns: Evaluate customer problems and complaints

●Solve problems: Provide solutions to customer issues

●Provide information: Offer information about products and services

●Process orders: Take orders, process forms, and applications

●Ensure satisfaction: Keep customer satisfaction at the core of every decision and behavior

●Collaborate: Collaborate with cross-functional teams to improve customer service processes

Delicias Del Mar, El Paso, TX Feb 2018 – Sep 2020 Bartender Server

●Provide excellent customer service;

●Provide balance report at end of day to Manager;

●Attend to customer’s orders and needs

●Served alcoholic beverages to patrons during high-volume shifts;

●Stock inventory as needed;

●Provide courteous, fair, and efficient checkout service.

APC Homemakers Service, El Paso, TX May 2016 – Jan 2018

Health Provider

●Answer calls, send and receive correspondence;

●Maintain house clean and prepare meals for the client;

●Provide medication to client at required time;

●Assist and provide information on our services to clients.

Ysleta High School, El Paso, TX Apr 2012 – May 2013

Personal Assistant

●Efficiently handled all calls, delivered messages and answered inquiries;

●Send and received correspondence;

●Maintained Grant information documents in order;

●Greeted new residents and visitors;

●Maintained files in order;

References Available Upon Request

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