Associate Director Project Manager

Douglas Simpson, CISM, SSBBP, ITIL

Riverview, FL 813-***-**** *******@****.***

EXECUTIVE LEADERSHIP IT STRATEGY GLOBAL DELIVERY TRANSFORMATION Professional Summary

Accomplished IT professional with 20+ years of experience leading enterprise-scale technology transformation, delivery operations, and M&A integrations across diverse industries including Insurance, Healthcare, Cybersecurity, Financial Services, Telecommunications, and Manufacturing. 7+ years Big-4 experience. Proven track record in aligning IT strategy with corporate goals, managing global teams, and delivering complex, high-value programs on time and within budget.

Core Strengths

• Global IT Delivery & Transformation Leadership

• Multi-Region & Offshore Team Management (LATAM, Europe, APAC)

• Strategic Planning & Governance PMO Alignment

• Experience leveraging AI prompting to generate high-quality, context-driven outputs that streamline workflows, enhance decision-making, and accelerate project delivery

• Enterprise System Design, Integration & Modernization

• M&A Integration & Organizational Change Leadership

• ERP, Cloud (AWS, Azure), Cybersecurity & ServiceNow Experience

• Budget Forecasting & P&L Oversight KPI & SLA Management

• Agile, ITIL, and SDLC Methodologies Process Optimization

• C-Suite & Board-Level Communication Stakeholder Engagement Professional Experience

Cognizant – Tampa, FL

Associate Director – Technology Transformation Office (2023–Present) Lead governance, planning, and execution for a 48-project / 357-AI-use-case modernization portfolio. Drive KPI tracking, risk mitigation, and portfolio alignment with enterprise strategy. Partner with ePMO and Cybersecurity leadership to ensure delivery excellence and audit readiness.

Associate Director – M&A Lead (2022–2023)

Directed integration teams for acquired entities, managing escalations, KPI tracking, and board- level reporting. Developed and executed integration strategies to accelerate synergy realization. Associate Director – ServiceNow Platform Operations Lead (2020–2022) Oversaw enterprise ServiceNow operations, ensuring platform stability, policy compliance, and process optimization. Led three dev teams delivering platform enhancements and incident resolution.

PwC – Tampa, FL

Senior Global Product Manager, Cybersecurity Operations (2017–2020) Owned global cybersecurity products and roadmaps, enhancing WAF services, driving SLA improvements, and managing multi-year budgets. Directed MFA enablement across 6,500+ accounts to reduce attack surfaces.

Senior Manager – Enterprise Collaboration / User Experience (2013–2015) Managed global collaboration tools (Jive, Google), drove adoption strategies, minimized social risk, and optimized vendor relationships.

Earlier Roles

• Senior IT Project Manager – HealthPlan Services

• Senior IT Project Manager – United Health Group

• Senior Project Manager – Global Online Engineering - Nielsen

• Director, Service & Delivery - Savtira

• Managing Consultant, GBS - IBM

• Director, Application Development / Support Services – Taylor Morrison

• Senior Manager, US IT Application Support – PwC

• Senior Consultant – Universal Technology Group, CBSI, Keane

• Senior System Consultant & Financial Planner – MetLife Education & Certifications

Certified Information Security Manager (CISM) – ISACA Six Sigma Black Belt Professional (SSBBP) – MSI

Scrum Master & Product Owner Certified (SMC, SPOC) – SCRUMstudy ITIL Foundations – PeopleCert

Agile Project Management – Lynda.com

North Central Technical College – Radiology

Technology & Tools

Cloud: AWS, Azure Platforms: ServiceNow, ERP Tools: Apptio, Alteryx, Power BI Methods: Agile, SDLC, ITIL, PMBOK Security: SOAR, MFA AI: ChatGPT, Lovable, Gemini

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