Customer Service Representative

SOREN LAWRIE

***********@*****.*** 740-***-**** Boone, NC 28607

Major: Global Studies

Minor(s): Spanish, TESL (teaching English as a second language) Summary

Personable and dedicated customer service representative with extensive experience in industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses. Skills

• ID Verification

• Customer Assistance

• Cash Handling

• Returns processing

• Cash Register Operation

• POS Systems

• Customer Service

• Complex Problem-Solving

• Money Handling

• Written and verbal communication

• Organizational abilities

• Issue Resolution

• Customer service excellence

• Spanish Speaking

• Product Knowledge

• Complaint resolution

• Grammar

• Client Relations

Experience

Somethings Remote

Peer Mentor

11/2024- Current

● Provide individualized support and guidance to peers, fostering academic success, personal development, and emotional well-being.

● Facilitate group discussions, workshops, and peer-led sessions to build community and promote a supportive environment.

● Collaborate with staff and fellow mentors to develop engaging programming tailored to student needs.

● Serve as a trusted resource for navigating campus resources, time management, and conflict resolution.

● Maintain confidentiality and uphold organizational values while supporting diverse students from various backgrounds.

● Received positive feedback for empathetic communication, leadership, and ability to build meaningful peer connections.

Cookout Boone, NC

Cashier

03/2022 - Current

• Greeted customers and answered any questions they had about the store's products and services.

• Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.

• Counted money in cash drawer at the beginning of shift to ensure that amounts were correct and have sufficient change.

High Gravity Adventures Boone

Digital Customer Service Associate/Zipline Guide

03/2023 - 07/2024

• Assisted customers with navigating the company's website to find the desired product or service.

• Assessed incoming inquiries for urgency level and assigned them accordingly to the appropriate personnel for resolution.

• Performed daily safety and operational inspections of zipline equipment.

• Assisted customers with zipline harnesses and helmets, ensuring proper fit and comfort.

• Provided detailed explanation of safety procedures to customers before each tour.

• Monitored guests during the entire tour, providing guidance and instruction when needed.

• Maintained a safe environment by monitoring weather conditions and responding appropriately to any changes in the environment or customer behavior.

• Displayed excellent customer service skills while interacting with guests from various backgrounds and cultures.

Camp Lurecrest Lake Lure, North Carolina

Camp Counselor

05/2021 - 08/2021

• Organized and supervised camp activities such as swimming, canoeing, arts and crafts, hikes, and sports.

• Facilitated group problem-solving discussions to build positive relationships among campers.

• Provided guidance and support to ensure the safety of all campers in a variety of outdoor settings.

Brooklyn Pizza Parlor Charlotte, NC

Server

01/2017 - 07/2020

• Greeted guests and provided menus.

• Provided excellent customer service to ensure satisfaction.

• Assisted in training new servers.

Volunteer Experience

· Dominican Republic ESL internship 05/2022-07/2022

· Meal delivery throughout Charlotte 05/2020-08/2020 Education and Training

Appalachian State University Boone, NC

Bachelor of Arts in Global Studies

05/2024

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