It Support Business Process

Gary Garza

Angleton, TX ***** 979-***-****

***********@*****.*** www.linkedin.com/in/garyjamesgarza

Strategic IT Operations Specialist

Delivering Scalable Solutions & Aligned Execution that Boost Reliability, Performance & Speed

Across Complex Environments

Transforms complex ecosystems through digital innovation, mobility, and cross-functional leadership. Known for driving enterprise-wide technology adoption, aligning IT strategies with business goals, and executing multimillion-dollar projects with measurable impact. Trusted liaison between executive teams and technical personnel, delivering scalable solutions that enhance safety, reliability, and operational efficiency across global environments.

Project Management

Network Infrastructure

Business Process Optimization

Vendor Coordination

Mobile Tech Deployment

Risk & Change Management

Technical Support (L1 - L4)

Compliance & Safety Standards

Stakeholder Engagement

Professional Experience

DOW CHEMICAL, Lake Jackson, TX

Senior Operations IT Business Process Specialist 08/2015 - 06/2025

Led strategic IT implementations, global mobile rollouts, and regulatory-aligned Management of Change (MOC) processes. Empowered cross-functional teams through Azure DevOps coordination, tech training, and full-spectrum IT support aimed at innovation, efficiency, and seamless execution.

Spearheaded enterprise-wide digital initiatives that aligned IT strategy with business goals, delivering $26M+ in measurable value.

Directed global rollouts of mobile solutions and managed organizational change workflows across business units, accelerating user adoption while unifying business process across company and boosting operational efficiency 30%.

Served as strategic liaison between technical teams and executive stakeholders, ensuring scalable and secure deployments.

DOW CHEMICAL, Lake Jackson, TX

Process Technician 07/2013 - 08/2015

Advanced operational excellence and compliance across field inspections, plant commissioning, Environmental Health, and Safety (EH&S) audits, and environmental programs to deliver safer, smarter, and more efficient industrial performance.

Conducted manual field operations including valve alignments, loading / transfers, waste packaging, rainwater sampling, permit issuance (Safe Work Permits), Return to Operations, and housekeeping, confirming efficient and compliant processes.

Collaborated with Senior Tech to uphold product integrity and quality by conducting sampling, maintaining clear communication, monitoring process conditions, analyzing sample results, and taking corrective actions within established operating parameters.

Executed shutdowns safely and efficiently by preparing, clearing, and tagging out equipment, while maintaining full compliance with Life Critical Standards through proper permitting, active field engagement, and clear communication with maintenance crews.

U.S. PHYSICAL THERAPY, Houston, TX

IT Support Technician - Level 2 08/2012 - 07/2013

Delivered responsive, full-spectrum IT support to resolve infrastructure and network issues, deploying system upgrades, and maintain mission-critical applications, performance, and security across enterprise environments.

Provided end-to-end IT support and infrastructure management, resolving technical issues, ensuring system reliability, and improving overall operational efficiency.

Education & Certification

Associate of Applied Science (AAS), Computer Information Systems Networking, Alvin Community College, Alvin, TX, Graduated with Honors - Cum Lade

Computer Science Networking Certificate, Alvin Community College, Alvin, TX

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