Software Quality Assurance Analyst

JULIE WEBB

Irvine, CA ***********@*****.*** 714-***-**** https://www.linkedin.com/in/julie-webb-4b66224/

PROFESSIONAL SUMMARY

Results-driven and adaptable software professional with 25+ years of consistent achievement in software quality assurance and functional consulting within retail-focused environments. Proven success in bridging business needs and technical solutions, leading system implementations, and fostering collaboration across diverse teams. Proficient in gathering business requirements, managing projects, streamlining processes, and delivering solutions throughout the software development lifecycle.

AREAS OF EXPERTISE

Agile/Scrum Methodologies

Business & Systems Analysis

Software QA & Defect Management

API Testing & Integration for ERP System

User Experience Evaluation & UI Testing

Database Validation (MySQL, iSeries)

SDLC & Release Management

System Implementation & Retail Solutions

Technical Documentation & User Support

Cross-functional Team Collaboration

Global Project Coordination

Retail focuses on POS, Backoffice, Processes

TECHNICAL SKILLS

Testing & Development Tools: Jira, TestRail, Bamboo, Confluence

Databases & Platforms: MySQL, IBM iSeries, ERP, iOS POS, AS400

Applications: Zendesk, Microsoft 365 (Teams, Outlook, Excel, Word, PPT), Adobe Photoshop, Avalara

Project Management: Agile, Kanban, Waterfall

PROFESSIONAL EXPERIENCE

Island Pacific – Santa Ana, CA

Senior Business Analyst (2020 – 2024)

Led cross-functional partnerships with customers, Subject Matter Experts (SMEs), project managers, and developers to discover requirements for custom and standard implementations.

Bridged communication gaps by translating complex technical language into clear, user-friendly language for end-users and stakeholders; documented functional expectations in detailed Software Requirements Specifications (SRS).

Facilitated gap analysis to identify and spearhead initiatives for process and product improvements.

Drove requisite validation across all SDLC stages, securing customer alignment from concept to deployment.

Configured sample data and realistic scenarios to prepare products for sales and marketing teams.

Orchestrated product launches across five countries, driving seamless execution and post-launch along with global teams.

Enhanced product usability by evaluating feature performance and contributing to roadmap discussions.

Senior Quality Assurance Analyst (1999-2020)

Executed manual testing across AS400, Java, E-commerce, iOS mobile, and omnichannel systems to ensure data accuracy and system integrity.

Produced and maintained test plans and test cases using TestRail to confirm alignment with changing business specifications.

Utilized black-box, white-box, functional, regression, integration, and UAT testing methodologies to confirm application quality.

Investigated and resolved software defects, partnering with developers through Jira and Kanban workflows to expedite issue resolution.

Developed automated test cases, boosting test efficiency and coverage.

Implemented successful iOS POS application rollouts for key retail clients by providing hands-on training and on-site launch support.

Improved team productivity by creating standardized reference guides and training resources.

Coordinated onboarding initiatives to accelerate new hire integration, resulting in reduced ramp-up time.

Participated in Proof of Concept executions by testing in customer test environments.

ADDITIONAL ACHIEVEMENTS

Organized company-wide events and activities in conjunction with leadership, strengthening team culture and morale.

Contribute to monthly performance reports for the Better Investing chapter, enabling informed investment decisions.

EDUCATION

Bachelor of Arts, Sociology, California State University, Long Beach

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