Customer Service Technical Support
Resume:
Cobie Stanfield
Banks, AR *****
**************@*****.***
Professional Summary
I am a hard-working, resilient, goal oriented individual and if given the chance, will exceed your expectations.
Authorized to work in the US for any employer
Work Experience
CSR - Customer Service Representative
Turn 5-Remote
April 2025 to Present
Answering calls from customers who shopped online on americantrucks.com, americanmuscle.com, xtremeterrain.com and ecklers.com, handling returns and refunds, technical support to the best of my ability
Insurance Verification Specialist (remote)
Prodigy Insurance Pro-West Palm Beach, FL
September 2023 to April 2025
Conducted detailed verification of insurance policy applications to ensure accuracy and completeness. Contacted clients, agents, and carriers to confirm personal, financial, and policy-related information. Maintained strict compliance with industry regulations and company procedures. Entered and updated customer information in internal databases with high attention to detail. Managed high-volume workloads while meeting tight deadlines and quality standards. Collaborated with underwriting and customer service teams to resolve discrepancies and expedite processing. Retail Reset Merchandiser
Dollar General-Warren, AR
September 2022 to September 2023
Dollar store merchandising resets, end caps, seasonal, card stocking, q line Lumber coordinator
Ouachita Hardwood Flooring-Warren, AR
June 2020 to September 2022
Checking in lumber trucks, inventory in warehouse, calibrations @ rip saw, certified fork lift operator Office Manager/Administrative Assistant
WEHCO Media, Inc.-Pine Bluff, AR
April 2016 to June 2020
Handled inbound customer inquiries regarding cable, internet, and phone services. Resolved service issues, billing questions, and technical support concerns. Processed account updates, service upgrades, and payments efficiently. Provided high-quality customer care while maintaining company policies. Maintained accurate records using CRM systems and internal tools. Education
Continued towards BSW in Social Work
UALR-Little Rock, AR
August 2019 to December 2022
Associate's degree in Social Work
NPC-Hot Springs, AR
August 2017 to May 2019
Skills
• Typing
• Accounts receivable
• CRM software
• Manufacturing
• Front desk
• Technical sales
• Telemarketing
• Microsoft Office
• Salesforce
• Payroll
• Communication skills
• Customer service
• Microsoft Outlook
• Upselling
• Social Work
• Word processing
• Sales
• Outside sales
• Negotiation
• Merchandising
• Forklift
• Guest services
• Hospitality
• Computer skills
• Outbound Sales
• Cold calling
• Adobe Captivate
• Bookkeeping
• QuickBooks
• Accounts payable
• Outbound sales
• Data entry
Certifications and Licenses
CPR Certification
Pallet Jack Certification
Driver's License
Forklift Certification
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