Business Development Customer Service

Dino Stamatelatos

Wyckoff, NJ 201-***-**** *********@*****.*** www.linkedin.com/in/dstamatelatos5 Professional Summary

Dynamic and results-oriented sales professional with 10+ years of experience in business development, customer service, and consultative selling. Proven track record of exceeding sales goals in fast-paced hospitality and foodservice environments. Adept at building trust with clients, managing CRM systems (Salesforce), and executing personalized follow-ups that drive engagement and conversions. Passionate about delivering exceptional service and creating meaningful connections with customers. Seeking to bring an entrepreneurial spirit and compassionate approach to the industry.

Core Competencies

Sales Strategy CRM (Salesforce) Field Sales Execution Customer Relationship Management Consultative Selling Project Development Hospitality Leadership Time Management Goal Achievement

Professional Experience

Caper/InstaCart – Bloomfield, NJ

Brand Ambassador / Technical Support Dec 2023 – Present

• Delivered high-touch support during customer onboarding and daily interactions with Caper.

• Resolved technical and product concerns quickly to maintain customer satisfaction.

• Mentored new team members, encouraging collaborative, service-first culture.

• Implemented process improvements to increase cart efficiency and user experience. Sahanas Bar Grill – Ringwood, NJ

General Manager Jan 2022 – Jan 2023

• Managed 30+ FOH/BOH staff, fostering a welcoming guest environment.

• Oversaw bar and dining operations, customer experience, and staff scheduling.

• Ensured compliance with OSHA and local health safety standards. Sysco Foods – Jersey City, NJ

Marketing and Sales Associate Apr 2016 – May 2020

• Managed 40+ B2B accounts, building long-term partnerships and growing territory revenue.

• Achieved $40K weekly in sales, exceeding quotas and market expectations.

• Used Salesforce to manage KPIs, follow-ups, and CRM documentation.

• Advised clients on inventory control, menu optimization, and supply chain efficiency. Jack Daniels Audi – Mahwah, NJ

Luxury Sales Associate / Technical Sales Specialist 2014 – 2016

• Sold 8–10 high-end vehicles monthly (~$50K per unit), cultivating premium client relationships. Peter Dino Inc. – Teaneck, NJ

Owner & General Manager 1993 – 2014

• Oversaw operations with $2.2M+ in annual revenue and 30+ employees across 3 shifts.

• Served 350–400 daily customers while maintaining quality service and operations. Education

Pace University School of Law – White Plains, NY Juris Doctorate Lehigh University – Bethlehem, PA Bachelor of Arts

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