Pharmacy Technician Customer Service
Resume:
CHRISTINA I. HOWELL – CPhT
Pharmacy Technician Certification Board Number: 10015740
*** ****** **. *******, ** 95961 • Mobile: 209-***-**** • *********.*******@*****.*** SUMMARY OF QUALIFICATIONS:
● CPR/BLS Certified; HIPAA and OSHA Compliance Training
● Comfortable with calculations and non-sterile and aseptic compounding
● Knowledge of medical terminology, generic and trade pharmaceutical names, laws and regulations
● Can identify top 200 drugs by brand and generic name
● Enjoy working independently or as a collaborative member of a healthcare team
● Able to multi-task while providing exceptional customer service skills and working flexible hours
● Microsoft Office (2003, 2007, 2010): Word, Excel and PowerPoint
● Clerical skills: Type: 52 WPM; Ten Key: 8,600 KSPH EDUCATION:
Associate in Applied Science Degree, Pharmacy Technology October 2013 Heald College, Roseville, CA – Accreditation by American Society of Health System Pharmacists
● Phi Theta Kappa Honor Society
● National Technical Honor Society
● Academic Excellence Awards
● GPA 3.93
Relevant Courses: Pharmacology for Pharmacy Technicians; Medical Terminology; Drug Classification; Community and Institutional Pharmacy; IV and Aseptic Techniques; Anatomy and Physiology EMPLOYMENT HISTORY:
Pharmacy Technician, Cornerstone Staffing/Dignity Health, Folsom, CA 7/2025- Present
● Admixture of chemotherapeutic medications into IV bags or in syringe form
● Adhering to USP 797 and USP 800 guidelines to keep a sterile room for compounding
● Perform inventory duties
● Ordering supplies along with medications as needed in a 10 day timeframe
● Queueing patients in Lynx for the week in order to see what’s needed Pharmacy Technician, Sierra Hematology and Oncology Folsom, Roseville, CA 11/2024-6/2025
● Admixture chemotherapeutic medications into IV bags or place into syringes
● Perform inventory duties including checking for expiration dates and rotating stock
● Use Lynx operating system for inventory verification Appeals Coordinator, Lucent Health, Rancho Cordova, CA 11/2023-11/2024
● Log Incoming Appeals from Providers and Members
● Send Appeals to the correct pricing vendor
● Analyze the denied Appeal against Summary of Plan Description to either overturn or uphold denial
● Log Network letters into log
● Work as a Team member
● Write letters to Providers or Members regarding their Appeal outcome Pharmacy Technician, Parkside Wellness and Compounding Pharmacy, Sacramento, CA 04/2019-05/2022
● Compound tablets and powders into cream, liquid, or capsule form
● Do mathematical calculations to make sure enough active ingredient goes into the end product
● Process refills and new prescriptions in a timely manner
● Clean station and hood according to compounding policies and procedures
● Maintain compounding equipment by performing monthly deep cleaning and tightening of screws
● Perform quality assurance checks on capsules, troches, animal treats, and suppositories. Afterschool Activities Coordinator, Wheatland School District, Beale AFB, CA 09/2018-04/2019
● Keep children safe
● Supervise children playing kickball, 3 flys up, jump rope, play board games and video games
● Taught children how to knit and crochet
● Help them with homework
● Have children learn to work through life problems with essential life skills Pharmacy Technician, UC Davis Veterinarian Medical Teaching Hospital, Davis, CA 04/2016-07/2018
● Received inpatient pharmacy training
● Draw up injectable medications for inpatient clients
● Draw up chemotherapy medications for Oncology
● Receive clinician orders for outpatient medications and fill in a timely manner
● Accurately mix, count and measure medications; maintain proper storage and security conditions for drugs
● Fill ward stock, fill Omnicell machines, and restock pharmacy
● Answer phones, transfer clients to the right department, fax refill requests, and call doctors to verify prescriptions or directions
● Provide excellent customer service on the phone or in person Pharmacy Technician, Beale AFB Clinic Pharmacy, Beale AFB, CA 03/2013-04/2016
● Receive inpatient pharmacy on-site supervised training
● Respond to routine inquiries on multiple products from members, providers and pharmacies ● Perform accurate and timely processing of various data entry duties including enrollment applications ● Maintain patient profiles, check all medications for expiration dates
● Clean and help maintain equipment and sterilize glassware according to prescribed methods
● Receive refill requests from clinic personnel, faxes or electronic renewal requests
● Accurately mix, count and measure medications; maintain proper storage and security conditions for drugs
● Interface with the physician, staff, and management to ensure resolution of prior authorization requests ● Provide formulary alternatives, discuss pharmacy benefit coverage inclusions/exclusions when required Pharmacy Technician Externship, UC Davis Medical Center, CUDA/CIVA, Sacramento, CA 08/2013-08/2013
● Trained in intravenous preparation and unit dosing for Neo-Natal and Pediatrics Intensive Care Unit
● Trained in compounding liquids, creams, ointments, caplets, gels and reconstituted oral liquids
● Added and measured drugs or nutrients to intravenous solutions under sterile conditions to prepare intravenous (IV) packs under pharmacist supervision
● Operate, fill Pyxis machines, and deliver merchandise to nursing stations Pharmacy Technician Externship, UC Davis, Pavilion Pharmacy, Sacrament, CA 07/2013- 08/2013
● Mixed pharmaceutical preparations according to written prescriptions, prepared compounding medications, filled syringes and mixed medications
● Acquired pharmacy formulary knowledge and provided prescription fulfillment assistance
● Maintained patient profiles, answered phones, and checked all medications for expiration dates
● Maintained working inventory within departmental guidelines by reviewing stock levels
● Dispensed in-patient and out-patient prescriptions and created prescription labels
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