Customer Service Care Coordinator

Christephanie Charles

**** *.* ***** **, Miami Gardens, FL 33054 • 954-***-**** • ********************@*****.*** • WWW: Bold Profile

Professional Summary

Computer skills. Background in customer service and support and accustomed to managed difficult client situations. Dutiful Healthcare Assistant works under guidance of healthcare professionals in hospitals and community settings to aid with clinical duties, observe and monitor patients and promote physical and nutritional health and well-being. Compassionate team player recognized for positive, upbeat attitude and proactive demeanor in solving problems. Flexible learner adapts easily to new challenges.

Skills

• Ms windows proficient

• Customer Service Oriented

• Company policies

• Cash,Credit Card Processing

• Decision-making abilities

• Problem-solving skills

• Word processing

• Computer knowledge

• Hospitality background

• Telephone etiquette

• Bilingual capability [Creole,French]

• Detail oriented

Work History

Health Care Coordinator, 02/2017 to Current

Schwartz Family Home Care – Lauderhill, FL

• Ordered all office supplies including ink cartridges, toner, and paper Interacted with all necessary partners throughout establishment including physicians, nursing staff, technicians, and medical assistants

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• Scheduled, rescheduled and handled cancelled appointments for patients

• Scheduled appointments for doctor visits and procedures using desktop calendar software

• Greeted each patient pleasantly and provided desk sheet for sign-in

• Carefully wrote down all phone messages and relayed them to appropriate personnel Checked patient data including insurance, demographic and health history to ensure all information was current

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• Adhered to strict HIPAA guidelines at all times according to company policy

• Obtained payments from patients and scanned identification and insurance cards Documented patient medical information, case histories and insurance details to facilitate smooth appointments and payment processing.

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Communicated with insurance companies and negotiated to secure payment for medical treatment.

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Educated patients on conditions and assisted with struggles or questions concerning treatment, potential outcomes and prognosis.

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Documented changes in patient health conditions and progress through scheduled check-ups and monitoring.

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Community Health Worker, 07/2016 to 08/2023

Value Care Health Clinic – Hollywood, FL

• Assisted disabled clients in any way necessary to facilitate independence and well-being. Worked directly with patient treatment teams and participated in care coordination procedures.

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Managed enrollment, transportation, and paperwork for individuals to take advantage of community resources.

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• Facilitated health screenings with follow-up care to target specific issues. Explained required eligibility applications to patients and helped complete applications for services.

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• Addressed patient concerns and provided support to vulnerable demographics.

• Led outreach activities to target specific demographics and promote health initiatives.

• Engaged clients in health-related activities to enhance overall well-being. Offered support for client mental and emotional needs to enhance physical outcomes and overall happiness.

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Helped patients safely transition between sleeping surfaces and mobility assistance such as wheelchairs by providing consistent support.

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Interacted kindly with patients and families and displayed positive, outgoing attitude, resulting in establishment of long-term, professional relationships.

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• Maintained clean, safe and well-organized patient environment.

• Monitored progress and documented patient health status changes to keep care team updated Interacted kindly with patients and families and displayed positive, outgoing attitude, resulting in establishment of long-term, professional relation

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Transcribed physician orders accurately and alerted nurses to new orders, single orders and stat medications.

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• Assisted with processing patient admissions, transfers and discharges.

• Scheduled surgeries, managed pre-certifications and verified insurance coverage.

• Communicated with patients, ensuring that medical information was kept private. Office Assistant, 01/2016 to 05/2021

Premier Solution Group – Miramar, FL

• Adhered to ethical and legal standards for confidentiality, protecting clients' privacy Coordinated master schedule by booking and rescheduling appointments and balancing workloads.

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Completed patient check-in processes by verifying insurance and submitting forms to nursing team.

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• Reviewed and updated customer information in database for accuracy.

• Provided clerical support, addressing routine, and special requirements. Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.

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• Screened visitors and issued badges to maintain safety and security.

• Developed and implemented office policies to enhance efficiency in operations.

• Restocked supplies and submitted purchase orders to maintain stock levels.

• Assisted clients with daily living needs to maintain self-esteem and general wellness.

• Performed wide-ranging administrative, financial and service-related functions.

• Drafted agendas, recorded minutes and generated documents to facilitate meetings. Updated spreadsheets and databases to track, analyze, and report on performance and sales data.

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Education

Associate of Science: Health Administration, 08/2022 Broward College - Fort Lauderdale, FL

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