Help Desk Technical Support

Bernal L. Belt

****,* ******* ***, *******, IL **4281Cell: (773) 497-7OtL I Emaii: ******.******@*****.***; **********@*****.***

EDUCATION

Taylor Business Institute, Chicago,IL OCTOBER 2000 - JUNE 2002 Associate Degree in Applied Science in Electronic Engineering Technology; Diploma in Computer Service

Googlr IT Professional Support Online

2022

August

$ruLLS_&_AB_TLITTES

. lnstall, upgrade, amd replace computer hardware parts on desktop, laptops, and tablets on Dell, Lenovo, and HP for 5 years

o lnstall, upgrade, and troubleshooting operating systems and software: Windows XP-11, Microsoft Office 97-365, Adobe Reader/Writer/Professional, lntuit Quickbooks, and other software for 10 year

. lnstall, configure, and troubleshooting network devices: switches, routers, access point, servers, and other devices for 5 years

o Working on Active Directory for administrative privileges o lmaging and reimaging for desktop, laptops, and tablet for 7 years using SCCM, pixel server, and Ghost

. Using VPN software for remote access using Bomgar, Remote Desktop, and Teams for use of desktop, laptop, and tablet use

. Deployment, transfer user data from old to new, mapping network drives, and network printers for new and existing users

. Setup of new users computer for transfer of files, email migration, and network devices o Worked on ServiceNow and ZenDesk CRM ticketing systems for help desk role o Disassemble and assemble desktop, laptop, and tablet for 10 years o Customer Service/Technical Support/Help Desk Analyst role for users via phone, email, instant chat, and in person for 5 year

. Working as Technical Support Technician or Help Desk Technician via phone, amail, and chat for 5 years

WORK HISTORY

WWTS (Worldwide Tech Services) October,2022-August,2lz3 Louisville, KY

Server Supoort Technician

. Replace motherboard, LCD screens, cosmetic damage, and other parts from Dell and Lenovo laptops and desktop

Stefanini Inc/DOW

Elizabethtown, KY

Desktop Technician t/Data Entry

o Imaging desktop and laptop computers

1

September, Z 02 l-luly, 2 022

. Using ticketing system fbr lechnical suppoi't

. Using Microsr;tt Otfice and Intlrit QuickBooks for ali rny data entry duties

. Using remote access fr.lr" lechnical sullport issues cn users computers Catapult Staffing/Compucoill November, 202$-Sept"

zAZL

Louisville, KY

Technical Support Analyst

. Technical support through phone, email, and chat

. Remote access to user computer to solve lT issue and resolve mobile devices issue

. Unlock accounts and reset password

S&RResources,Inc

zALE

Shelbyville,IN

PC Support

o Windows 10 refresh project replacing old PC with new PC

. Transfer users old data from the old PC to the new Windows 10 PC o Mapping network drives and network printers to PC Iune,2019- uly,

Certification

Dell Certification

Lenovo certification

October,2022

October,2022

2

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