Project Management Manager

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CHRISTINE DOUGLAS SMITH

Birmingham, AL ***** **********@*****.***

214-***-**** LinkedIn.com/in/Christine-D-Smith

PROGRAM / PROJECT MANAGER – BLACK BELT – INDUSTRIAL ENGINEER – MANAGEMENT / PERFORMANCE EXCELLENCE ENGINEER

Six Sigma Black Belt, industrial engineer, and healthcare quality and safety expert with expertise in strategic planning, program / project management and management engineering across diverse industries, including healthcare, aerospace, and telecommunications. Proven ability to design, develop, test, and evaluate integrated systems for managing production processes, including human factors, quality control, inventory control, logistics, materials management, cost analysis, and production coordination. Core Competencies:

Industrial Design and Engineering • Process Improvements • Strategic Planning • Cross-Functional Collaboration • Program and Project Management • Management Engineering • Client Interfacing Stakeholder Engagement • Budgets and Forecasts • Quality Assurance • Risk Management Change Management • Scheduling • Status Reports • Innovative Thinking • Curriculum Design Training and Development • Productivity Analysis • Special Events Planning and Coordination EDUCATION

Bachelor of Science in Industrial Engineering (BS), University of Alabama, Tuscaloosa, AL Master of Science in Healthcare Quality and Safety (MSHQS), University of Alabama at Birmingham, Birmingham, AL

CERTIFICATIONS

Six Sigma Black Belt, Bell Helicopter / Textron, Fort Worth, TX Healthcare Quality and Safety, UAB Medicine, Birmingham, AL EXPERIENCE

UAB Medicine / Ambulatory Services – Birmingham, AL 2023 – Present Performance Excellence Engineer, Sr.

UAB Medicine is one of the top academic medical centers (AMC) in the nation and a recognized leader in quality patient care, research, and training.

Act as an in-house consultant to conduct performance improvement projects throughout UAB Medicine’s ambulatory clinics and, occasionally, inpatient departments to assist the organization with improving efficiency and resource utilization.

• Observe workflow and interview staff

• Collect and analyze relevant baseline data and formulate recommendations for improvement.

• Present a report to key stakeholders and facilitate the implementation of recommendations

• Lead project teams and direct other staff or student interns on project work.

• Evaluate and modify work processes related to patient flow, patient safety, resource utilization, and patient satisfaction.

• Participate on multidisciplinary work groups to address organizational challenges or goals.

• Participate in discussions among faculty and staff regarding patient flow, workflow processes, space utilization, resource capacity, and safety issues.

• Work with people in related positions in other departments and administrative levels. 2

UAB Medicine – Birmingham, AL 2019 – 2023

Management Engineer, Sr.

UAB Medicine is one of the top academic medical centers (AMC) in the nation and a recognized leader in quality patient care, research, and training.

Performed management engineering assignments, financial analysis, staffing reviews, process improvement projects, and finance management support while exercising independent judgment, innovation, and improvement leadership. Performed multiple projects requiring appropriate scheduling and flexible time management.

• Served as finance liaison to assist assigned area in reviewing and developing annual budget.

• Conducted resource and productivity analyses for areas throughout the hospital, such as the OR, perioperative, pharmacy, and radiology.

• Led process improvement projects in same-day surgery, perioperative, and clinical trials.

• Performed fixed and variable financial analysis.

• Reviewed and approved purchase requests.

• Coordinated and led the Letter of Agreement (LOA) process improvement and status meetings.

• Served as Monday.com Administrator and Trainer.

• Implemented and utilized Monday.com workflow software to track and communicate within the clinical trial process.

• Led process improvement initiative for UAB Medicine transporters to reduce travel time, including TeleTracking (patient flow system).

• Reviewed and implemented TeleTracking changes and improvements to reduce patient travel time. Cardinal Health – Dallas, TX and Birmingham, AL (Remote) 2016 – 2019 Director, Project & Program Management (Enterprise Corporate Accounts) A Fortune 500 healthcare services company that specializes in distributing pharmaceuticals and medical products (NYSE: CAH). Contributed to the development of departmental strategy. Connected project objectives to broader organizational goals. Monitored program and project performance and recommended scope, schedule, cost, and resource adjustments.

• Led multiple (2-3 / year) complex, large-scale projects ranging from $200,000 – $1 million.

• Prioritized multiple tasks while meeting deadlines. Communicated project status (health, forecast, issues, and risks) to stakeholders.

• Balanced competing project constraints, including scope, quality, schedule, funding, budget, resources, and risks.

• Negotiated with stakeholders to obtain the resources necessary for successful project execution.

• Applied breadth and depth of knowledge to develop innovative new business practices, policies, and procedures.

• Consulted with management to determine project objectives with long-term implications.

• Functioned as a mentor to less experienced colleagues.

• Defined projects, established budgets, identified participants, and mitigated risk for CAH and customers.

• Coordinated CAH senior leaders’ attendance at American College of Healthcare Executives (ACHE) Congress and Educational Clusters.

• Planned and managed the enterprise corporate accounts’ agenda and meetings for the annual medical segment national sales meetings.

• Assisted in the implementation of Cardinal Health’s Information Management Solutions (CIMS).

• Utilized Salesforce and Tableau for sales metrics and customer profiles and communication.

• Utilized MS Project and Trello to track projects. 3

Parker Hannifin Corporation, Aerospace Group – Fort Worth, TX 2014 – 2015 Manufacturing Engineer (Contractor)

Parker Hannifin is an American corporation specializing in motion and control technologies (NYSE: PH). The Fort Worth plant manufactures fluid conveyance components and systems. Created training manuals for assembly, fabrication processes, and products. Worked with cross-functional teams to review, revise, and update process specifications and procedures.

• Developed training and certification curriculums using the Genesis delivery and tracking system.

• Assisted manufacturing in identifying areas of improvement and implementation of improvements.

• Coordinated training documents’ approval, release, and update through Enovia. Bell Helicopter / Textron – Fort Worth, TX 2011 – 2013 Rapid career progression into Engineering Leadership Roles An American aerospace manufacturer and subsidiary of Textron, Bell manufactures military rotorcraft and commercial helicopters. Continuous Improvement Leader and Six Sigma Black Belt (09/2011–05/2013) Led process improvement teams that supported critical goals and customer satisfaction requirements.

• Trained, mentored, and coached process owners and Green Belts in the use of statistical tools, approaches, and techniques to create trustworthy process measurement systems (MSA).

• Applied critical thinking to draw conclusions from raw statistical data using Minitab.

• Prepared presentations and communicated business cases that supported changes to current business practices and processes.

• Developed controls that monitored the progress associated with the implementation of recommended changes to ensure sustainability.

• Assisted manufacturing, quality, customer support, and integrated product teams (IPT) in identifying and prioritizing opportunities to eliminate waste, enhance employee productivity and performance, and improve voice of the customer (VOC).

• Utilized DMAIC, Lean, and DFSS methodology and concepts [FMEA, C&E Matrix, Fishbone Diagrams, 5S, Value Stream Mapping (VSM), and Visio].

• Coordinated and led Kaizen initiatives that increased productivity by 20 – 70%. Program Quality Assurance Engineer Specialist 2006 – 2011 Investigated root cause and determined corrective action for field-related quality issues reported by customers. Collaborated with Quality Engineering and Supplier Product Assurance teams.

• Worked with internal and external customers to identify quality issues and develop improvement plans to reduce the cost of rework, repair, and scrap.

• Supported integrated product teams (IPT) by developing monthly quality metrics identifying the top cost drivers of poor quality (COPQ) and worked with functional areas to eliminate / reduce top drivers.

• Provided quality assurance support to product support engineering and customer support departments by coordinating stock purges and investigations of recalls and non-conformance disclosures.

• Coordinated monthly voice of the customer (VOC) meeting to review status of root cause and corrective action.

ENGINEERING ROLES

Liaison / Manufacturing Engineer, Rohr Industries, Foley, AL Product Line Engineer, Ryder Aviall, Inc., Dallas, TX Industrial / Manufacturing Engineer, Boeing Defense and Space, Corinth, TX Program Quality Assurance Engineer, Bell Helicopter, Fort Worth, TX Management Engineer, UAB Medicine, Birmingham, AL

Performance Engineer, UAB Medicine / Ambulatory Services, Birmingham, AL 4

COMPUTER APPLICATIONS

• Data analysis software: Minitab, Tableau, McKesson, Hyperion, SQL

• Computer aided design CAD software: CATIA, AutoCAD

• Project management software: Microsoft Project, Microsoft Visio, Trello, Monday.com

• Document preparation software: Microsoft Office Suite (Word, Excel, PowerPoint)

• Document sharing programs: Salesforce, Microsoft SharePoint

• Online Meeting Facilitation: WebEx, Skype, Zoom

• Simulation Modeling: FlexSim

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