Customer Service Operations Manager

ELAINE DENISE MASTERS

Norman, OK ***** Mobile: 405-***-**** ***********************@*****.***

PROFESSIONAL SUMMARY

Accomplished finance and operations manager with over 10 years of experience in higher education budget administration, payroll, and HR processes. Expert in managing multimillion-dollar budgets, streamlining financial systems, and training staff to improve compliance and efficiency. Recognized for accuracy, problem-solving, and strong cross-departmental collaboration.

CORE COMPETENCIES

- Budget Management & Reconciliation

- Payroll & Invoice Processing

- HR Onboarding & Hiring

- Process Improvement & System Implementation

- Staff Training & Development

- Microsoft Office Suite, PeopleSoft, QuickBooks, COGNOS PROFESSIONAL EXPERIENCE

University of Oklahoma Health Sciences Center (Graduate College) - Finance Manager 06/2018 - 01/2022 Oklahoma City, OK

- Managed payroll approvals, budget transactions, and invoice reconciliations.

- Oversaw tuition waiver budgets and processed graduate student hiring.

- Created an online reconciliation system, reducing processing time and errors.

- Resolved campus-wide inquiries on graduate research assistant and postdoc hires. University of Oklahoma - College of Education - Manager, Administration & Operations 05/2010 - 10/2017 Norman, OK

- Administered $8M+ budget across 100+ state, grant, and development accounts.

- Managed hiring and onboarding for Dean's Office and graduate assistants.

- Processed scholarships and maintained accurate, audit-ready financial records.

- Trained faculty, staff, and students on financial and HR procedures. University of Oklahoma - PEAK Temporary Assignment - Accounts Reconciliation Specialist 02/2018 - 06/2018 Norman, OK

- Reconciled all accounts to bring them up to date.

- Processed and approved invoices efficiently and accurately. Uber Technologies, Inc. - Driver (Supplemental Role) 02/2022 - 04/2025 Norman, OK & Surrounding Areas

- Maintained 5-star customer satisfaction while transporting clients safely and reliably. EDUCATION

Bachelor of Arts, Psychology - Minor: Women's Studies GPA: 3.37, The University of Oklahoma

Technical Certificate, Computerized Accounting GPA: 4.0, Draughon Business College High School Diploma - Top 10% of Class, Warren G. Harding High School TECHNICAL SKILLS

Microsoft Office Suite (Excel, Outlook, Word, Access) PeopleSoft QuickBooks COGNOS Oracle (basic)

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