Customer Service Human Resources

Amanda McGrath

Massachusetts

508-***-**** ***************@*****.***

www.linkedin.com/in/mandymcgrath

SKILLS

• Microsoft Office Suite

• Maintaining databases & files

• Prepare correspondence

• Design

• Adept in Technology

• Courteous

• Confidentiality

• Team player

• Work remotely

• Fine Arts

• Fast Learner

• Customer Service

Professional Experience

Commonwealth of MA, 1/2021 to Present

Office Support Specialist II - Boston, MA

• First point of contact for in person hearings. Answered the telephones and promptly and courteously assisted the public and staff throughout the Department of Family and Medical Leave

• Scheduled hearings for Review Examiners in a timely and accurate manner to enable the department to meet established timeliness requirements. Notifies internal and external parties of schedules and schedules changes in a timely manner Administrative Assistant/Receptionist, 12/2019 to 3/2020 Office Team/Robert Half - Framingham, MA

• Answered telephones and promptly and courteously assisted the public and staff throughout the town of Maynard, including issuing permits and collecting fees

• Provided administrative support to the Municipal Director and 3 of her department managers, handled difficult situations

• Organized the Municipal Office of the Town of Maynard making it more efficient to service the town’s people’s needs by putting together marketing and informational materials for the town, improving the information the Municipal Services gave out

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Amanda McGrath

Massachusetts

508-***-****

Office Assistant, 4/2018 to 5/2019

Timmins Enterprises, Natick MA

• Contributed to an increase in sales by 10% by implementing a service contract renewal update correspondence

• Preformed scheduling of jobs in a timely and knowledgeable manner, which lead to an increase in sales

• Organized the filing system to be more efficient in tracking customer’s sales Designer, 7/2014 to 11/2017

TJX, Framingham, MA

• Designed a collection of Sweatshirts for the UK brand TK Maxx that raised profits for that program by 20%

• Created numerous T-Shirt graphic designs which were used in production and produced financial profit

• Produced over 500 original concepts with help of computer programs and hand drawings in 2017

Education

Massachusetts College of Art, Boston, MA

Bachelor of Fine Arts - Fashion Design

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