Information & Communications Technology Manager

CONTACT

SKILLS

(+***) 050-***-****

*******.******@*****.***

Dhahran, Saudi Arabia

https://www.linkedin.com/i

n/stellan-ragbir/

STELLAN RAGBIR

STRATEGIC ICT LEADER

WORK EXPERIENCE

PROFILE

Accomplished ICT Manager with over 18 years of experience in leading IT infrastructure, applications, and service delivery, with a strong Cybersecurity portfolio, across telecommunications, government and education sectors. Demonstrated expertise in risk assessment, strategic planning, project oversight, and negotiations while managing on- premise, remote and hybrid teams. Proven track record of ICT Leadership and Strategy. Adept at implementing innovative projects, leading successful migrations, safeguarding company data and assets from threat actors and implementing digital transformations. A progressive and decisive professional with a focus on achieving measurable business growth and profitability, by leveraging technology to enhance operational efficiency, promote organization resilience and ensure service quality excellence. AMPLIA Communications Limited (Telco) 2019 - PRESENT Manager - Information & Communications Technology Department Ministry of Energy and Energy Industries 2018 - 2019 Manager, ICT Networks and Infrastructure

Spearheaded Business Continuity and Disaster Recovery implementations. Championed the rollout of Microsoft O365 and BPO Contact Center Services, generating ~$850,000/month.

Developed data warehouses, lakes and Analytical reporting using Tableau and Power BI, to allow for Data driven decision making. Deployed AI-driven Cybersecurity solutions for threat detection, mitigation & response - XDR/ MDR / EDR, IDS/ IPS, SIEM.

Expanded AMPLIA’s corporate networks to five additional locations. Orchestrated security awareness training, phishing simulations, vulnerability assessments, and Penetration testing.

Development and implementation of ICT, Security, Risk and Response Plans, Policies/ Procedures/ Playbooks.

Upgraded contact center to Cisco SaaS-based AI Omnichannel solution, thus reducing headcount by 33%.

Automated ISP customer onboarding and installation business processes. Implemented Nutanix Hyperconverged Virtual Infrastructure for BCP/DR. Mitigated a ransomware attack in 2023, ensuring business continuity, safeguarding customer/organization data and preserving brand reputation, saving circa $5 million daily.

Engineered OSS/BSS implementation with external PAAS telephony systems. Implemented a mobile sales app integrated with CRM, ERP and OSS/BSS. Optimized Microsoft Dynamics CRM and ERP solutions, reducing costs by 27%. ICT Network designs, policies, strategies, architecture, and specifications Management of Data, Voice and Video networks, Servers, Power, Cooling and Backup infrastructure.

Vendor and support team SLA Management, Security/ Risk assessments and BI Analysis

Implementation of a Synthetic Aperture Radar Project to Detect Ocean Oil Spills by vessels.

Implementation of DELL ISILON Storage Project as repository for large Well Site and Seismic Datasets

Visionary and Cross-Functional

Leadership

Digital Transformation

Strategic Planning

Executive Stakeholder Engagement

Change Management

IT Risk / Data Governance & Compliance

Enterprise Architecture / IT

Infrastructure Management

Technology Road-mapping

Cloud Computing

Cybersecurity Frameworks

Data Center Operations

DevOps & Automation

ERP / CRM Implementation

AI & Machine Learning Integration

Business Intelligence (BI) Tools

PCI-DSS Payment Industry Standards

Ability to manage remote, hybrid and

geographically dispersed teams.

Agile & Scrum Methodologies

ITIL Framework

Budgeting & Cost Optimization

Disaster Recovery / Continuity Planning

KPI-Driven Performance

Stakeholder Communication

Team Development & Mentorship

Board-Level Reporting Pg 1 of 2

Transferable Iqama

LANGUAGES

English (Fluent)

Spanish (Intermediate)

Arabic (Beginner)

STELLAN RAGBIR

INFORMATION & COMMUNICATIONS TECHNOLOGY LEADER

WORK EXPERIENCE

EDUCATION

Ministry of Education (MOE) 2014 - 2018

Manager - Information & Communications Technology Department Telecommunications Service of Trinidad & Tobago 2007 - 2014 Senior Systems Engineer - Information Technology

Upgraded internet connectivity by 350% for secondary schools nationwide. Led national procurement of 13,600 laptops / charging carts worth $54Million. Implemented an IT Helpdesk supporting 900 MOE users and schools. Migrated from Google Suite to Office 365 for all MOE users and 626 schools. Developed the National 5 Star-ICT in Education Policy and EMIS tender. Established managed Wi-Fi, PBX voice, and videoconferencing networks at MOE Towers.

Introduced Govnett Network for data sharing across MOE district offices. Reduced operational costs by 23% through contract consolidation. Negotiated an 82% reduction in Microsoft licenses cost for all 626 schools. Collaborated with Unions to drive ICT project adoption. Launched the MTEST EDUID project for centralized student registration and analytics.

Deployed the FASP Grant Management Solution for scholarship fund processing.

Developed and implemented Tier 3 data center policies following EXIN standards.

Installed 40 x IBM 42U fully loaded racks in compliance with EXIN standards. Implemented primary and redundant power, cooling systems and Building Management System (BMS) per EXIN standards.

Launched IPTV head-end, servers, and platform for TSTT BLINK Entertainment Ecosystem.

Managed and administered BLINK Entertainment IPTV servers and peripherals.

Successfully upgraded the National Mpathix Voicemail Platform. Upgraded the Oasis Contact Center Platform.

Implemented Tivoli monitoring system for all network and server platforms. Expanded VOIP and data networks to five new public customer offices. Master of Business Administration (MBA) 2011-2014

University of the West Indies (U.W.I)

Bachelor of Information Systems 2004-2006

Southern Alberta Institute of Technology (SAIT)

Diploma in Computer Engineering 2002-2004

Southern Alberta Institute of Technology (SAIT)

CERTIFICATIONS

ISC2 - CC Certified in Cybersecurity -

(2025)

Artificial Intelligence (AI) Intensive

Workshop - (2025)

Fortinet Certified Associate in

Cybersecurity – (2024)

Fundamentals of Agile Project

Management – (2024)

Fundamentals of Predictive Project

Management – (2024)

Digital Transformation for Sustainable

Development – (2023)

Digital Sustainability for Climate Action

– (2023)

Fortinet Certified Fundamentals in

Cybersecurity – (2023)

DATA Analytics 101- (2022)

ITIL® Foundation V3 - Certificate in IT

Service Management (ITSM) – (2018)

Competency Based Human Resource

Management and Interviews – (2016

Developing E-Government Strategies –

(2015)

MOC 6419 - Configuring, Managing &

Maintaining Microsoft Windows Server

2008 – (2010)

SUSE Linux Enterprise Server Training

(SLES) – (2008)

Certified Wireless Network

Administrator (CWNA) - (2008)

Certificate in Supervisory Management

– (2007

CompTIA Network + Certification –

(2006)

Occupational Health & Safety for

General Industry (OSHA 29 CFR - 1910)

– (2006)

Defensive Driving Certification – 2002

Pg 2 of 2

IN PROGRESS

PMI - PMP

ISC2 - CISSP

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