Branch Operations Vendor Management

Salome Chopde

************@*****.*** I 689-***-**** I Sanford, FL

SUMMARY

Dedicated Elementary Teacher with 1 year of experience. Skilled in classroom Management, parent communication and creative teaching strategies.

Banking Operations Professional with experience in Retail Banking Branch Operations including Client Onboarding, SKILLS

• Classroom Management

• Co- Teaching and Co- Lesson Planning

• MS Office (Excel – Intermediary)

• Compliance and Governance – KYC/AML/Audit

• Operational Reports and Monitoring

• Branch Operations Management, Vendor Management, Document Control EXPERIENCE

Personal Sabbatical – Sanford, FL September2023 – Present Caretaker

• Primary caretaker for household

• Movement from India to USA

Vibgyor High – Pune, India May 2022 – August 2023

Education Facilitator

● Provide support to teachers in developing curriculum, instructional materials and classroom management strategies.

● Shared responsibilities for organizing and executing activities for children.

● Maintained records of student attendance, grades, test scores and other important data points.

● Created lesson plans, activities and assessments to support student learning outcomes. Personal Sabbatical – India July 2012 – April 2022 Caretaker

● Primary caretaker for household

Citibank — Pune, India December 2008 – June 2012

Assistant Manager - Retail Banking Operations

• Recognized for Client payroll processing efficiencies

• Successful migration projects for Branch ATM

• Cost saving initiatives and branch expense management to maintain branch vault limit

• KYC/AML Operations

o Document verification to ensure compliance with KYC (know Your Customer) o Anti- Money Laundering (AML) regulations and necessary checks during the account opening process o Accurately entered customer data into the banking system to maintain accurate account records o Resolve customer inquiries related to account opening requirements and procedures in a timely and professional manner

• ATM Management/Network Operations

o Vendor Management, Audit and Controls.

o Relationship coordination with other banks.

o Interact with the reconciliation team for ATM transactions and discrepancy to close. o Maintains relationship and co-ordination with other Banks for cash procurement and constant interaction in regard to various aspects in terms of currency/charges waiver. o Monitoring and accountability for ATM operation for Citibank for Pune region with network handling done by Euro net.

o Identification of business risks and solutions in view of Audit perspective. o Communicate risks to Senior Management.

o Responsible for the unit’s up-to-date documentation to ensure all audit and controls are in place.

• Client Account Management

o Ensuring proper receipts of salary instructions from the different corporations as per the laid-out norms and policies.

o Ensuring proper and accurate credits of salaries to employee’s accounts and effective authorizations. o Coordinating with the clearing section for clean receipt of funds and tracking of funds from corporate. o Providing accurate turnaround of salaries executions for Pan-India accounts with peak volumes during month ends and within the laid out cutoff timings. o Analysis of post authorization QA checks and reconciliation of accounts and resolution of exceptions. o Daily reconciliation of all regional suspense accounts and ensuring nil exceptions. o Preparing the various MIS reports Daily/Weekly/Monthly and ensuring timely dispatching those. o Coordination with various vendors for operations and follow-ups for escalations. o Monitor vendor performances on a periodic basis and convey feedback. Yes Bank — Srinagar, India December 2007 – October 2008 Branch Service Partner

• Enduring the processes are in place as per the compliance with statutory standards.

• Ensuring customer service as per the highest service standards declared.

• Monitoring regulatory, audit, compliance and control measures at the branch.

• Execution of KYC (Know Your Customer) process for anti-money laundering.

• Responsible for the monthly reporting for branch like complaint tracking and feedback.

• Implementing competent strategies with a view to penetrating new accounts.

• Providing advisory services to high-net-worth customers on substantially improving Funds management and profitability.

• Cross selling of other bank products like Insurance, Mutual Funds etc.

• Income generation and increasing the profitability of the cost center with basic CASA products. EDUCATION

Maharashtra Self- Employment Training Board – Pune, India November 2015 Sanjari Institution, Craft Training

Maharashtra Self- Employment Training Board – Pune, India November 2014 Sanjari Institution, Montessori Teacher Training

Pune University – Pune, India May 2006

Nowrosjee Wadia College, M.A. in English

AFFILIATIONS/LEADERSHIP/COMMUNIY

Sunday school teacher -Lake Mary Church - Lake Mary 2025-Present Sunday school teacher -Oldham Methodist Church - India 2015-2023 Teaching underprivileged children at home - India 2012-2023

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