Administrative Assistant United States

Ms. Jaedyn Doiley

**** ***** **** ****

Atlanta, Georgia 30360 United States

Mobile: 404-***-****

Email: ************@*****.***

Division Administrative Assistant

Nuclear Regulatory Commission

245 Peachtree Center Ave NE

Atlanta, GA

2/2024 - Present

Pay Plan: GG - Grades Similar to General Schedule. Grade: 08

Duties, Accomplishments and Related Skills:

Prepares and reviews letters, memoranda, reports, staff papers, outgoing correspondence, personnel document, etc., which may be highly technical and/or classified. Prepares documents for concurrence and signatures. Assures the material has been proofread for grammatical and punctuation correctness, is complete, and conforms to the format, style and appearance required by the NRC, respective office, and/or division procedures. Enters documents into the Agency-wide Document Access and Management System (ADAMS), following established policies and procedures. Supports the accomplishments of the Division Director, Deputy Division Director and Branch Chiefs' priorities through assignment and expediting of the administrative work of the division. Assures the distribution of outgoing correspondence is adequate and appropriate.

Manages and maintains the appointment calendars for the division and division management. Advises division management of appointments, meetings, etc. Routinely adds new appointments and coordinates/adjusts the appointment calendar as necessary. Advises the managers on necessary preparation for appointments and meetings; assembles, organizes, and, if needed, reviews and highlights, appropriate background information. If necessary, make arrangement for meeting/conferences, including space, people, time, equipment, etc. and coordinates with the Office of Regional Administrator, as needed. Informs participants of topics to be discussed and needed background information. Occasionally attends meetings, records meeting discussions, prepares reports, and maintains tracking of actions deriving from meetings.

Plans travel itineraries, makes travel and lodging reservations, and prepares travel authorization requests and vouchers for the senior managers or invitational travel. Serves as a liaison between senior managers and other divisions, offices, or branches in administrative matters.

Ensures that up-to-date filing systems are maintained for effective and efficient use by the division's professional and administrative staff.

Manages systems for handling-controlled correspondence and action items. Recommends changes to procedures for divisional correspondence systems to better facilitate the inward and outward flow of correspondence. Maintains management information systems for monitoring the status of division conformance to regional operating plan. Handles Safeguards Information occasionally, and handles classified documents, if needed. Receives incoming telephone calls and visitors to the division office. Determines the identity of the caller, nature of the call or visit, and priority in which the calls/visits should be handled by senior managers. Identifies if calls/visits should be referred elsewhere. Consistently uses utmost courtesy, tact, and independent judgment in soliciting information from caller pertaining to the purpose of the call or visit.

Uses effective communications to establish and maintain working relationships and treats others professionally and with respect.

May serve as a mentor in the development of new administrative personnel. May support and provide coverage for multiple divisions. Exercises discretion in handling sensitive information that comes to the attention of division management.

On an as-needed basis, could serve as an administrative assistant on the base team in the Incident Response Center.

Occasionally responsible for handling SGI and SUNSI. Performs other duties as assigned.

Extensive knowledge of regional programs and functions, and the responsibilities of the assigned division, as well as the senior managers' operating methods sufficient to determine the purpose and priority of correspondence, calls and visits received in the division, to assure completion of follow-up actions, and to assure distribution of correspondence and reports in accordance with NRC regulations.

Extensive knowledge of the division's organization, function and programs, and relationship with other components of NRC, sufficient to answer substantive questions not requiring technical knowledge, in order to serve as liaison between the division and other organizations on administrative matters, to assure the senior managers that all pertinent offices have cleared controlled correspondence or action items, and to assure the adequacy and appropriateness of the distribution of outgoing correspondence.

Advanced skill in using Microsoft Suites sufficient to prepare correspondence, memoranda, reports, use Teams and PowerPoint presentations etc., quickly, and accurately. Ability to tactfully deal with all levels of NRC staff, Federal agencies, State and local government bodies, the print and electronic media, elected officials, private individuals and corporations, and licensees.

Ability to lead and work effectively and efficiently as a member of the administrative team. Supervisor: Eric Stamm 404-***-****)

Office Automation Assistant

Department of the Navy

Marine Corps Base Hawaii (IPAC)

Kaneohe Bay, HI

3/2023 - 7/2023

Hours per week: 40

Pay Plan: GS - General Schedule (Ch. 51, 5 U.S.C.). Grade: 05

Duties, Accomplishments and Related Skills:

Receives visitors and telephone calls, refers to proper person or furnishes information requested, such as dates for meetings, status of correspondence, etc. Review files, records and other documents to obtain information to respond to request. Utilized office management software to record and track employees and marines’ information. Supervisor: CWO3 Bryan Liciaga-Recci 850-***-****) 0111 Administrative Specialist

US Marine Corps

216 D Street

Marine Corp Base Kaneohe Bay, HI

11/2020 - 3/2023

Duties, Accomplishments and Related Skills:

Answered multi-line phone system and transferred callers to appropriate department or staff member. Created welcoming environment for customer by greeting and assisting, as well as quickly responding to customer inquiries and needs. Communicated with customers via phone and email to confirm deliveries and respond to inquiries. Coordinated and maintained impressive office organization to keep facilities efficient, organized and professional.

Entered data into Unit Diary/ Marine Intergraded Service system and updated customer contacts with information to keep records current. Created and updated physical records and digital files to maintain current, accurate and compliant documentation. Provided direction, support, ongoing feedback and guidance to staff and supervisors. Sorted, opened and routed incoming correspondence and deliveries to help senior leaders respond quickly to business and customer requirements. Delivered top-notch administrative support to office staff, promoting excellence in office operations. Offered office-wide software support and training, troubleshooting issues and optimizing usage. Composed internal and external correspondence and audits for senior management and reviewed documentation to eliminate errors and to take corrective action. Processed daily casework assignments and performed research and data acquisition to support administrative clerk.

Duties as the First Line Supervisor Corporal (E-4): Accomplished first line supervisor known for effectively managing a 5- member team and implementing dynamic training programs to enhance efficiency. Achieved impressive accomplishments and milestones, worked, and reviewed over 900-unit diaries, totaling 15,310 transactions. Monitored over 4,530 Diary Feedback Reports ensuring an accurate assessment was conducted. Completed 236 administrative separations in Fiscal Year 2022, numbers reflect an 133% increase from previous fiscal year. Adept at ensuring compliance with evolving regulations through corrective actions.

Instrumental in boosting team performance via comprehensive customer service training and meticulous workflow management. Innovative leader who improved satisfaction through policy implementation. Skilled in mentoring, creating training manuals, and maintaining quality standards.

Awarded the NAVY AND MARINE CORPS ACHIEVEMENT MEDAL (NAM) in the superior performance of my duties while serving as Administrative Specialist. Supervisor: SSGT Jamal Landry 248-***-****)

Education:

McDonough High School McDonough, GA United States

High school diploma or equivalent 5 / 2020

Saint Leo University

Current Undergraduate Student (Criminal Justice Criminalistics) 11/2024- Current

Job Related Training:

• Trust Building through Effective Communication

• Effective Team Communication

• Communicating Strategically Workshop

• Critical Thinking for Problem Solving

• Administrative Support: A Positive Professional Image References:

Jamal Landry 248-***-**** *****.******@****.***

Sanita Mitchell 301-***-**** ******.********@***.***

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