Namrata Shastri
689-***-****· *********.*****@*****.*** ·
**** ****** **** ****. #*****, Orlando, FL 32832
PROFESSIONAL SUMMARY
Detail-oriented administrative professional with a proven track record of optimizing organizational operations and enhancing workplace efficiency. Skilled in managing budgets, coordinating schedules, and fostering productive team environments. Known for excellent organizational skills, problem-solving capabilities, and a commitment to delivering high-quality results that align with organizational objectives. P&L Management
Strategic planning
Client relationships
KEY COMPETENCIES
Financial reporting
Scheduling and Calendar Management
Records management
Team leadership
Communication
Operations management
PROFESSIONAL EXPERIENCE
Orange Techincal College, Orlando
Finance & Payroll Clerk
Feb 2025 - Present
Process and maintain bi-weekly payroll for all staff, ensuring accuracy, compliance, and timely payments.
Prepare and issue invoices to clients/vendors, monitor due dates, and follow up on outstanding payments.
Manage accounts payable and receivable, verify billing details, and reconcile monthly transactions.
Generate and review financial reports, including budget tracking, ledger entries, and payment summaries.
Maintain confidentiality of payroll and financial data in accordance with organizational policies and federal regulations.
Communicate with vendors and internal departments to resolve discrepancies and ensure accurate financial records.
Charter School, Orlando
Middle School Math Teacher
Sep 2024 - Jan 2025
Teach mathematics to middle school grade levels, delivering lessons in alignment with state and national standards, and using innovative teaching techniques to engage and motivate students. Mentor students to provide additional support and guidance, fostering a positive learning environment and helping them achieve their personal academic goals. Maintain effective communication with parents, hosting regular parent-teacher conferences and sending progress updates to ensure strong relationships and student success. Central Florida Expressway, Orlando
Customer Service Representative
Jul 2024-Sep 2024
Manage a high volume of inbound and outbound calls, assisting clients with account balances, payments, and resolving financial discrepancies or concerns. Clearly communicate financial policies, payment options, and account management procedures to clients, ensuring they fully understand and comply with relevant guidelines. Troubleshoot client concerns, providing timely and effective solutions, and escalating more complex financial issues to the appropriate department or team member when necessary. Maintain accurate records of client interactions, transactions, and follow-up actions using customer relationship management (CRM) software, ensuring compliance with company policies and regulations.
Collaborate with colleagues and leadership to deliver consistent, high-quality service and meet organizational goals related to customer satisfaction, financial accuracy, and operational efficiency.
Process account adjustments, payments, and financial inquiries, ensuring adherence to company protocols and relevant financial regulations.
Handle confidential client information with professionalism and integrity, ensuring compliance with privacy laws and industry standards.
Nirma School, India
Administrative Manager
Jan 2002- Dec 2021
Supervised daily school operations, ensuring smooth functioning of administrative processes across departments.
Managed budgets, monitored expenditures, and prepared detailed financial reports for the school board and leadership.
Coordinated staff scheduling, substitute teacher placements, and event planning to align with academic and extracurricular calendars.
Oversaw student enrollment processes, including admissions, registration, and records management. Ensured compliance with local, state, and federal regulations related to school operations and student safety.
Collaborated with teachers, parents, and stakeholders to address concerns and implement solutions effectively.
EDUCATION
Saurashtra University, India
Bachelor of Science in Mathematics
Saurashtra University, India
Bachelor of Science in Education