C# Information Technology

EVELYN BAEZ PAGAN

***.****@*****.*** T: 787-***-**** Atlanta, GA

Summary

Detail-oriented and bilingual IT professional transitioning into the actuarial and health data analytics field. Over a decade of experience across operations, data systems, and client service, now combined with strong technical skills in C#, SQL, databases, and cybersecurity. Currently completing a Bachelor’s in Information Technology (4.00 GPA), with academic projects in data modeling, systems analysis, and health-related simulations. Actively preparing for SOA Exam P and interested in Medicare Part D, pharmacy risk modeling, and predictive analytics in healthcare. Skills

• Programming Languages: C#, Java, SQL, HTML, Visual Basic

• Databases & Tools: Oracle DB, MySQL, Microsoft Access

• Platforms & Software: Visual Studio, VirtualBox, Salesforce, QuickBooks

• Productivity: Microsoft Excel, Word, PowerPoint, Access

• Languages: English (Fluent), Spanish (Native)

• Operating Systems: Windows, Linux, macOS

Experience

Davila-Santiago Eng. Atlanta, Georgia

Executive Assistant

02/2022 - 11/2024

Pagan Hardware Canovanas, Puerto Rico

Inventory Analyst

02/2020 - 02/2022

● Managed schedules, travel arrangements, and correspondence. Prepared documents, reports, and maintained filing systems.

● Organized meetings, prepared agendas and materials, recorded minutes, and followed up on action items.

● Primary contact for clients, vendors, and subcontractors; coordinated site visits and managed contracts and agreements.

● Analyzed inventory records to identify discrepancies between actual and recorded stock levels.

● Organized and monitored daily, weekly, and monthly inventory reports.

● Ensure compliance with all practices, policies, and procedures necessary to manage inventory shrink

● Performed physical counts of inventory items in warehouses. Healthy Temptation PR Puerto Rico, Puerto

Rico

Owner

01/2017 - 01/2019

● Founded and managed a food delivery business for fitness-focused clients.

● Oversaw logistics, marketing, and customer relations.

● Developed growth strategies and identified new business opportunities. Spartan Staffing San Juan, Puerto Rico

Staffing Specialist

01/2016 - 01/2017

● Reviewed resumes and applications to determine if candidates met the required criteria for open positions.

● Organized, coordinated, and monitored staffing activities to ensure compliance with established policies and procedures.

● Conducted interviews with potential employees to assess qualifications, skills, and experience.

Aluma Systems Puerto Rico, Corp Carolina,

Puerto Rico

Customer Services Department Supervisor

01/2009 - 01/2016

● Supervise staff, Order Billing, Training Customer Service staff, Department Troubleshooting, Call potential prospects, make proposals for Engineering (2 years)

● Sales Representative-Attending customer requirements, creating quotes and proposals, prospecting calls, receiving payment of contracts, etc. (2 years)

● Collector- Collection of invoices, performing credits and debits in Oracle system, tallying money collections daily, Apply Payments of invoices, collection letters Preparation, mailing statements. (1 year)

● Engineering and Sales Manager Assistant- Prepared Corporate Meetings, organized meetings minutes, created proposals and required documents, assisted sales personnel. (3 years)

● Monitored customer service performance metrics, such as call response times, resolution rates, and customer satisfaction ratings. (3 years) Triangle Dealers Puerto Rico Carolina, Puerto

Rico

Warranty Consultant/Accounting/ Contracts/

Customer Services

01/2006 - 01/2009

● Developed and implemented warranty procedures and policies to ensure compliance with contractual requirements.

● Reviewed repair orders for accuracy and completeness prior to submitting claims for payment.

● Conducted warranty audits to ensure that all repairs were performed in accordance with manufacturer guidelines.

Education and Training

NUC University ONL

Bachelor’s degree in Information Technology

● Major in Software Analyst & Development

● GPA: 4.00

● Expected Graduation: December 2025

● Key Courses: C#, Java, SQL, Web Development, Cybersecurity, Network Administration, Software Testing, Excel & Access

John Dewey College San Juan, P.R.

Data Entry Certificate in Data Entry

05/2005

Academics Projects

● Inventory Management System (MySQL + Java): Designed a fully normalized relational database with GUI for tracking stock, generating reports, and managing users.

● Customer Record App (C#): Developed a Windows Forms application for registering clients, using CRUD operations with database integration.

● Cybersecurity Lab (Linux/VirtualBox): Configured firewalls, simulated phishing scenarios, and analyzed threat response using open-source tools.

● Web Portfolio (HTML/CSS): Built a responsive personal website showcasing academic and freelance projects.

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