It Support Supply Chain
Resume:
Contact
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www.linkedin.com/in/daneshia-
dumas (LinkedIn)
Top Skills
Project Management
Data Analysis
Regulatory Compliance
Certifications
Technical Support Fundamentals
Microsoft Professional Program in IT
Support
IT Support Professional
Daneshia Dumas
IT Support Coordinator IT Analyst Logistics Specialist Baton Rouge, Louisiana, United States
Summary
A results-driven professional with 7+ years of experience in technical and logistics environments. Skilled in leveraging analytical and interpersonal strengths to drive operational efficiency and team success. Proven ability to quickly master new technologies, processes, and procedures, with over 15 years of specialized experience in logistics, including supply chain management, inventory control, and planning operations. Adept at solving complex problems, optimizing workflows, and delivering measurable results in fast-paced, dynamic settings. Demonstrated expertise in coordinating cross-functional teams, forecasting demand, and executing strategic plans to achieve organizational goals. Experience
Mallinckrodt Pharmaceuticals
Senior Distribution Specialist
January 2024 - Present (1 year 3 months)
Port Allen, Louisiana, United States
International Trade Compliance: Ensure adherence to international import/ export regulations, including customs documentation, tariffs, and trade agreements, to facilitate seamless cross-border shipments. Attention to Detail: Meticulously verify and prepare customs and transportation shipping documents, ensuring accuracy and compliance with FDA, DEA, and other regulatory standards.
Data Analysis & Reporting: Utilize ERP systems (e.g., SAP, Oracle) to monitor and analyze inventory levels, shipment data, and distribution metrics, identifying trends to optimize supply chain operations. Process Optimization: Implement strategies using ERP tools to improve inventory management, reduce costs, and enhance delivery efficiency. Page 1 of 4
Vendor Coordination: Collaborate with third-party logistics providers and carriers, leveraging ERP data to streamline operations and resolve shipping discrepancies.
Technology Utilization: Leverage ERP and data analytics tools to enhance decision-making, forecast demand, and improve operational efficiency. Army National Guard
NCO - Military Officer
August 2009 - Present (15 years 8 months)
Louisiana, United States
Platoon Leadership: Led a distribution platoon of over 50 soldiers, including fuelers, truck drivers, food service specialists, and supply personnel, ensuring efficient logistics operations in high-pressure environments. Logistics Coordination: Oversaw the distribution of fuel, food, and supplies to support mission-critical operations, ensuring timely delivery and resource availability.
Inventory Management: Used ERP systems to oversee inventory accounting, stock locator systems, and document control procedures, ensuring accurate tracking and reporting.
Data Verification: Verified quantities received against bills of lading, contracts, and shipping documents using ERP tools to maintain data integrity. Process Improvement: Implemented efficient processes for unloading, inspecting, and storing supplies, reducing operational delays through ERP- driven insights.
Training & Supervision: Trained and supervised teams, ensuring adherence to protocols and maintaining high standards of performance using ERP- generated reports.
Awards & Recognition: Received multiple awards for leadership, attention to detail, and proactive problem-solving.
Podpack
Operations Assistant
June 2022 - September 2024 (2 years 4 months)
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Baton Rouge, Louisiana, United States
Production Optimization: Increased overall production by 35% by streamlining workflows, improving inventory tracking, and implementing process enhancements using Oracle ERP systems.
Inventory Tracking: Monitored inventory levels and production schedules in real-time using Oracle ERP, ensuring optimal stock availability and minimizing shortages.
Logistics Support: Assisted in the efficient processing of logistics operations, including goods movements and warehouse stock management, leveraging ERP tools for accuracy and efficiency.
Data Management: Prepared routine operational reports and maintained accurate records in ERP systems to support decision-making, compliance, and performance tracking.
Process Coordination: Facilitated the removal of delays and managed asset availability using ERP systems, ensuring operations remained on schedule and within budget.
Petroleum Service Company
Warehouse And Distribution Manager
November 2018 - December 2020 (2 years 2 months)
Louisiana, United States
Supply Chain Optimization: Reduced delivery discrepancies by 10% through improved communication and ERP-driven process enhancements. Inventory Control: Managed daily cycle counts, shipping, and receiving activities using WMS and SAP ERP systems.
Data Analysis: Maintained production labels, numbers, and analytical spreadsheets in ERP systems to track performance and identify areas for improvement.
Team Leadership: Supervised a warehouse team of 10-15 members, using ERP tools to ensure efficient operations and accurate inventory management. CanvasIT
IT Help Desk Support
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May 2016 - October 2018 (2 years 6 months)
Remote
Technical Support: Provided troubleshooting and technical assistance for hardware and software issues, including ERP systems, ensuring minimal disruption to operations.
Data Documentation: Maintained detailed records of support cases in ERP systems, including problem histories and resolutions G4S
Technical Support Representative
September 2013 - May 2016 (2 years 9 months)
United States
Problem Resolution: Diagnosed and resolved technical issues for employees, documenting cases in ERP systems and escalating when necessary. Process Improvement: Identified recurring issues and proposed ERP-driven solutions to improve system performance and user satisfaction. Education
Northwestern State University
Bachelor of Science - BS, Computer and Information Sciences, General · (January 2024 - May 2027)
Baton Rouge Community College
Associate of Science - AS, Computer and Information Systems Security/ Information Assurance
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