Customer Service Exceptional

DENIRO WILSON

Augusta, GA *****

706-***-**** - **************@*****.***

PROFESSIONAL SUMMARY

Detail-oriented and versatile professional with a background in tire retreading and customer service. Experienced in optimizing workflows, ensuring quality and safety compliance, and implementing advanced techniques to enhance efficiency while reducing environmental impact. Demonstrated ability to provide exceptional customer service, oversee cash handling operations, and manage inventory in high-pressure settings. Skilled at fostering teamwork and maintaining precise standards to drive success.

SKILLS

• Customer Service

• Communication

• Time Management

• Team Collaboration

• Training

• Problem-Solving

• Attention to Detail

• Multi-tasking

• Food Preparation

• Safety Standards

WORK HISTORY

03/2024 to Current Cashier Cook

Sprint Gas and Food – Martinez, GA

Provided exceptional customer service while operating the cash register, handling transactions accurately, and maintaining a clean and organized checkout area.

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Prepared and cooked food items according to company standards, ensuring quality, freshness, and compliance with safety regulations.

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Restocked supplies, monitored inventory levels, and assisted with maintaining a clean and welcoming store environment.

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Worked collaboratively with team members to ensure efficient service and a positive customer experience.

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Managed cash handling procedures, including balancing registers and resolving discrepancies to ensure accurate daily financial records.

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Assisted in training new employees on store operations, food preparation, and customer service standards to maintain a consistent level of quality and efficiency.

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08/2021 to 12/2024 Retread Technician

Jim Whitehead – Augusta, GA

• Optimized tire retreading processes to improve efficiency and quality.

• Analyzed wear patterns to develop customized solutions, reducing waste and costs.

• Implemented advanced retreading techniques to enhance tire longevity. Developed eco-friendly methods to minimize environmental impact and maximize performance.

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Drove operational excellence in tire retreading by streamlining workflows and boosting productivity, resulting in faster turnaround times and enhanced customer satisfaction.

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Cultivated teamwork in retreading operations to improve output, collaborating with suppliers and clients to ensure seamless service delivery and consistent product quality.

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Conducted detailed inspections and refurbishments of tires, adhering to safety standards while maintaining accurate documentation of retreading processes for quality assurance and traceability.

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Innovated advanced tire retreading techniques to increase durability, minimize environmental impact, and streamline operations for faster turnaround times and enhanced customer satisfaction.

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EDUCATION

01/2010 GED

Augusta Technical College - Augusta, GA

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