Customer Service Representatives

APRIL SMITH

Dallas, TX • *****.********@*****.*** • 918-***-****

LinkedIn – Optional

Customer Service Representative

9+ years of experience providing excellent service in fast-paced environments. Skilled in handling complex issues, using CRM tools, and supporting customers across phone, chat, and email. Known for empathy, professionalism, and strong collaboration. Seeking a remote role to continue driving customer satisfaction.

Core Skills

- Customer Support (Phone, Email, Chat)

- CRM & Ticketing Systems

- Conflict Resolution

- Remote Tools: Zoom, Teams, Slack

- Time Management

- Customer Retention

Experience

Customer Service Representative

Everon LLC (formerly ADT Commercial) – Irving, TX

Sept 2016 – Jun 2025

- Resolved inquiries across channels with 95%+ satisfaction.

- Boosted retention through empathetic and efficient service.

- Streamlined processes using CRM tools.

- Reduced resolution time by 20% via cross-team collaboration.

- Recognized for consistency and service quality.

Education

Ivy Tech Community College – Indianapolis, IN

Human Services Coursework Aug 2006 – May 2007

Additional

- Open to remote roles nationwide

- Flexible availability, including weekends

- Quick learner with tech adaptability

Contact this candidate