IT Support Technician

Laine Otto-Rognlie

*****@******.** 831-***-**** San Francisco, CA Github.com/LaineOtto LinkedIn.com/in/LOttoRog CERTIFICATION

JNCIA-Junos — Juniper Networks Certified Associate: Routing/Switching, Junos OS configuration, troubleshooting

TECHNICAL SKILLS

Networking: Routing, Switching, VLANs, Wireless Networking, TCP/IP, DNS, DHCP, Ethernet Cabling, Network Troubleshooting, Network Device Configuration, Network Monitoring Tools Security: Network Security Fundamentals, IT Security Principles Tools: Junos OS, Cisco IOS (basic), Wireshark, SolarWinds, Ticketing Systems Programming & Automation: Python (junior), Scripting for Configuration & Troubleshooting Soft Skills: Clear Communication, Documentation, Incident Response, Multitasking WORK EXPERIENCE

Independent Networking Projects 2023 – Present

Networking Student & Lab Builder Remote

● Designed and maintained a home lab with Juniper vLabs and Cisco Packet Tracer for VLAN, routing, and VPN testing.

● Configured Junos OS devices for static and dynamic routing; implemented DHCP and DNS services.

● Automated configuration backups and interface testing using Python scripting.

● Simulated troubleshooting scenarios for network outages, DNS/DHCP misconfigurations, and performance bottlenecks.

Allied Universal 2021 – 2023

Security Professional Santa Cruz, CA

● Monitored premises using security systems and patrols, ensuring safety and compliance with protocols.

● Responded to incidents following strict escalation and reporting procedures.

● Maintained detailed logs and incident reports, emphasizing accuracy and accountability. Cabrillo College 2019 – 2021

Network Support Technician (Tier 1) Santa Cruz, CA

● Provided technical support for campus network infrastructure across 100+ workstations and 20+ labs, ensuring minimal downtime.

● Diagnosed and resolved wired/wireless connectivity interruptions, DNS/DHCP issues, and TCP/IP configuration problems.

● Installed and configured OS images, software packages, and security patches.

● Used Wireshark and network monitoring tools to track performance and troubleshoot incidents.

● Documented troubleshooting processes, contributing to an internal knowledge base. EDUCATION

● City College of San Francisco 2023-2025

Major: Computer Networking San Francisco, CA

● Holberton 2019-2021

Programming School San Francisco, CA

● Cabrillo College 2016-2019

Major: Computer Networking Santa Cruz, CA

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