Customer Service Call Center

SCHONDA ANDRELLE GRANT

**** ***** *** *** **, Salisbury, MD 21804 540-***-**** **************@*****.*** Professional Summary

Detail-oriented and tech-savvy professional with a strong background in customer service, administrative support, and remote-ready skills. Known for delivering excellent service, managing multiple tasks with accuracy, and adapting quickly to new systems and environments. Highly dependable with exceptional communication and organizational abilities. Seeking a Remote Receptionist position where I can contribute to efficient virtual front-desk operations.

Key Skills

- Professional phone and email etiquette

- Appointment scheduling & calendar management

- Customer service & issue resolution

- Remote communication tools (Zoom, Microsoft Teams, email platforms)

- Data entry & documentation

- Time management & multitasking

- Conflict resolution

- Adaptability & fast learner

Professional Experience

Sam's Club - Senior Meat Cutter

Salisbury, MD Sep 2023 - Apr 2025

- Delivered excellent customer service, responding to member inquiries and concerns professionally.

- Maintained strong communication with team and management to ensure daily goals were met.

- Assisted with inventory tracking, order placement, and process improvements.

- Completed food safety (FST) training and adhered to all cleanliness and safety regulations. SCHONDA ANDRELLE GRANT

1012 Adams Ave Apt D3, Salisbury, MD 21804 540-***-**** **************@*****.*** Marshalls - Cashier

Salisbury, MD Oct 2020 - Mar 2024

- Processed transactions efficiently while promoting store credit programs.

- Handled cash and electronic payments with accuracy and integrity.

- Provided product guidance and ensured customer satisfaction in a fast-paced retail setting.

- Maintained a welcoming, professional demeanor at the front of the store. Visions of America - CMT (Caregiver)

Cambridge, MD Jul 2014 - Apr 2021

- Documented patient medication and daily activity logs with accuracy.

- Supported clients with daily living activities and transportation to appointments.

- Maintained timely communication with families and healthcare professionals.

- Developed trust and rapport while working independently in clients' homes. Joyce Leslie Inc. - Store Manager

Deer Park, NY Oct 2008 - Jan 2014

- Managed all store operations, including staffing, training, and customer service.

- Scheduled staff, oversaw sales goals, and ensured company policy compliance.

- Led a team in delivering excellent service and maintained high store standards. Education

Farmingdale State College, New York

Bachelors Sep 2007 - Jun 2011

Wicomico High School Salisbury, MD

SCHONDA ANDRELLE GRANT

1012 Adams Ave Apt D3, Salisbury, MD 21804 540-***-**** **************@*****.*** High School Diploma Aug 2003 - Jun 2007

References

Ruby Cannon 202-***-****

Katina Marshall 410-***-****

Ben Pernell 631-***-****

Contact this candidate