Customer Service Entry-Level
Resume:
Angela Buchholtz
Laramie, WY *****
*********.*@*****.***
Professional Summary
Driven leader with strong problem-solving and customer service skills. Dedicated to providing highest level of service to customers and creating pleasant work environment for staff. Knowledgeable in food safety and sanitation protocols. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Job Title position. Ready to help team achieve company goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Skills
Team Motivation
Customer Service
Staff Training
Sanitation Procedures
Problem Solving
Hygiene Standards
Team Leadership
Calm and Pleasant Demeanor
Work Planning and Prioritization
Critical Thinking
Fire Safety Regulations
Problem-Solving
Work History
July 2023 - October 2023
Hampton Inn Suites - Laramie, WY
Breakfast Manager
Conducted regular performance evaluations for staff members, providing constructive feedback that encouraged growth within their roles.
Continuously updated knowledge of industry trends by attending conferences or workshops, staying current with best practices for breakfast management.
Established strong relationships with vendors to ensure consistent product quality and timely deliveries.
Supervised a team of servers and kitchen staff, fostering a collaborative work environment and high employee morale.
Enhanced customer satisfaction by ensuring timely and efficient breakfast service.
Managed daily operations for a smooth-running breakfast shift, resulting in increased guest retention.
Approached guests and employees with personable and welcoming attitude to promote friendly environment.
Monitored guest feedback to identify opportunities for improvement and implement necessary changes.
Addressed any customer complaints or concerns promptly, demonstrating excellent problem-solving skills while maintaining professionalism.
Serviced guests with food and beverage requirements.
Implemented cost-control measures to optimize inventory management and reduce food waste.
Ensured compliance with health and safety regulations, maintaining a clean and safe dining environment for guests.
Maintained kitchen cleanliness and sanitation through correct procedures and scheduled cleaning of surfaces and equipment.
Purchased food and cultivated strong vendor relationships.
Oversaw food preparation and monitored safety protocols.
Inspected equipment and machinery for proper working condition and directed staff to clean and repair as needed.
Reduced health risks and safety hazards by preparing beverage products consistently while creating cleaning schedules, restocking items and sanitizing equipment to adhere to health department standards.
Managed staff schedules and maintained adequate coverage for all shifts.
Motivated staff to perform at peak efficiency and quality.
Maintained effective supply levels by monitoring and reordering food stock and dry goods.
Trained staff on proper cooking procedures as well as safety regulations and productivity strategies.
Kept facility compliant with health codes, sanitation requirements and license regulations, alleviating potentially heavy fines.
Education
January 2019
Hi Set Lusk Wy
GED
Certifications
Area of certification food safety certification
Additional Information
I am a fast learner and reliable. Good with customer service. Willing and eager to learn new things. Also, I have worked in lot of different jobs with different aspects so I am definitely a quick learner for new things.
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