Customer Service Representative
Resume:
SKILLS
Data Analysis
Time Management
Team Leadership
Multiple phone line
Technical Support
HOBBIES
My hobbies are reading, and
learning new tactics to evolve in ….
Spend leisure time with my kids and
help them engage in school
activities….
EMPLOYMENT HISTORY
2016 - 2019
Customer service representative, Dillards, Lake Charles, La FEB 2012 - JUN 2015
Sales associate, Sam’s Club, Lake Charles, La
EDUCATION
AUG 2000 - MAY 2004
High school Diploma, Lagrange Senior High, Lake Charles, La 1308 Illinois st, Lake Charles, United
States, 70607
**************@*****.***
COURTNEY CARRIER
CUSTOMER SERVICE REPRESENTATIVE, DATA ENTRY,
CALL CENTER
PROFESSIONAL SUMMARY
Customer service representative with 7+ years of experience in enhancing customer satisfaction and operational efficiency in retail environments. Proficient in data analysis, time management, and team leadership, with a proven track record of improving stock accuracy and reducing losses. Passionate about leveraging advanced communication skills and a collaborative approach to drive positive customer experiences and foster a supportive team atmosphere.
Worked closely with team members to streamline checkout processes, reducing wait times and improving overall service efficiency. Monitored sales trends and customer feedback to suggest inventory adjustments, driving substantial improvements in stock management. Enhanced customer engagement by training staff on product knowledge, leading to noticeable increases in upselling opportunities. Assisted customers in product selection, leading to noticeable increases in sales and enhanced customer satisfaction.
Collaborated with team members to maintain store organization, ensuring a pleasant shopping environment and improved customer experience. Monitored inventory levels and reported discrepancies, contributing to improved stock accuracy and reduced losses.
Executed daily cash register operations with precision, ensuring accurate financial transactions and adherence to company policies. Facilitated team training sessions to boost product knowledge, leading to improved service delivery and a more informed sales team. Analyzed sales data to identify trends, informing inventory decisions and optimizing stock levels for better availability.
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