Customer Service High-Volume

Aree Thao

Socorro, TX 920-***-**** ****.*******@*****.***

Professional Summary

Energetic and personable hospitality professional with over 10 years of experience as a server and hostess in high-volume nightlife venues. Skilled in creating a VIP guest experience, upselling premium products, and maintaining a polished, professional presence under fast-paced conditions. Known for exceptional communication skills, strong teamwork, and an ability to anticipate guest needs to drive repeat business and positive reviews.

Core Skills

• Wine Service Presentation

• Guest Relations & Customer Service

• Upselling & Sales Techniques

• Event & Table Reservations

• POS Systems & Cash Handling

• High-Volume Crowd Management

• Team Collaboration

• Conflict Resolution

Professional Experience

Banquet Server

[The Legend at Merrill Hills] – [Waukesha, WI]

[June 2018] – [June 2019]

• Set up banquet rooms and event spaces according to floor plans, including table arrangements, linens, silverware, and decorations.

• Served plated meals, buffet items, and beverages to guests in a timely and professional manner.

• Assisted with event flow by coordinating with kitchen staff, bartenders, and event managers.

• Maintained cleanliness and organization of serving areas, tables, and banquet rooms throughout events.

• Provided exceptional customer service by anticipating guest needs, answering questions, and ensuring a positive dining experience.

• Assisted with post-event breakdown, including packing equipment, cleaning, and resetting spaces for future functions.

Server

Sheboygan Family Restaurant – [Sheboygan, WI]

[January 2012] – [January 2016]

• Greeted guests, took orders, and delivered food/beverages promptly.

• Ensured accuracy, presentation, and guest satisfaction.

• Maintained clean tables and service areas.

• Processed payments and balanced transactions.

• Worked with team to provide efficient, friendly service. Education

• East High School – [Madison, WI]

Diploma [2009]

• Lakeland University - [Sheboygan, WI]

Bachelor’s in Accounting [2016]

• Lakeland University – [Currently online]

Masters

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