Data Entry Customer Service

Carl D. Massie

**** ****** ****** *******, ** ***03 510-***-**** *************@*****.***

QUALIFICATIONS

Ability to work in a team environment and independently.

Customer service and excellent communication, written and verbal.

Ability to prioritize multiple duties, and detailed oriented.

Data Entry alpha-numeric.

Administrative and clerical skills.

EMPLOYMENT EXPERIENCE

Treasurer/Secretary (Volunteer), Oakland, CA January, 2011 – present

Handle multiple duties and responsibilities for recovery meetings

Maintain 7th tradition, pay rent, purchase literature.

Facilitate meetings, maintain meeting location, responsible to open and close.

Act as liaison between group and facility.

Concierge, NFC Admenities, Oakland, CA August, 2022 – July, 2025

Assist and greet residents, and assist and greet businesses, including delivery employees.

Monitor lobby areas, including via video camera in and out building complex.

Answer calls, questions by residents and business associates.

Customer Care Advocate, Verizon, Inc., Dallas, TX February, 1997 – May, 2010

Maintained and updated 411 information database for operators.

Advised customers with technical issues and scheduled appointments for repair services.

Ability to escalate customer’s problems and respond with a solution.

Processed payments received for customer in both business and private accounts.

Bookkeeper, Garrison Care Center, St. Louis, MO September, 1990 – March, 1993

Orchestrated weekly introductory orientations for new hires.

Calculated payroll and performed administrative duties including bookkeeping.

Updated monthly resident’s of billing of state.

Collected resident’s payments, made deposits and withdrawals.

EDUCATION/TRAINING

Computer Technician Training, Berkeley, CA April, 2020

Computer Technician Training

Cal State University East Bay, Hayward, CA May, 2019

Bachelor’s Degree - Sociology

Merritt College, Oakland, CA

AA Degree – Social & Behavioral Science May, 2015

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