Customer Service Representative

Sherrie Cruz

Whitewater, CO

*.*.*.****@*****.***

(385) 436 - 3701

Passionate and detail-oriented customer service professional with 20+ years’ experience. I pride myself and are excited in supplying a pleasant consumer experience, through patient but quick and efficient resolution and ultimately increase customer retention. I have dealt with a minimum of 80 calls a day. I’m also used to being monitored and quality checked for adherence and K’P’s . Work Experience

Customer Service Representative

Molina Healthcare

Salt Lake City, UT

October 2023-April 2024

Adhered to HIPPA, PPI, and Healthcare rules. I worked for the State of California Medicaid and Kaiser Permenete. On the provider side working with Dr’s, nurses, and sometimes insurance companies. Dealing with Insurance eligibility, Approval or denial of claims and why denial, (EOB) Explanation Of Benefits. Also answered any general questions.

Customer Service Representative

StubHub

Salt Lake City, UT

November 2022-2023

StubHub which is the EBay style for tickets. We are 3 rd party. If there is a problem with the sale of a ticket or problem getting into an event the person would call for us to help them out. All sales are final so we were limited on how to help them so we did a lot of looking outside of the box to resolve issues. We also helped de-escalated issued..

Customer Service Representative

Apria Healthcare - Salt Lake City, UT

April 2018- October 2020

Worked with DME (Durable Medical Equipment) taking calls and assisting with troubleshooting for oxygen concentrators for patients who needed the machines for life and death breathing. Also called drivers when needed. At times took Dr orders ans typed them into the system to be ready for the next day.

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Customer Service Representative

Overstock.com

October 2016- October 2017

Taking inbound calls regarding orders, problem-resolution, troubleshooting, and promoting sales through website and calls. De-escalation and escalation calls and shipping Education

Associates of Applied Science in Graphic Design

Provo College - Provo, UT October 2006

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