Customer Service Marketing Associate

EDUCATION

Arizona State University: W. P. Carey School of Business Graduated May 2025

Bachelor of Science, Marketing GPA: 3.4

EXPERIENCE

Store Executive Internship, Target June 2024–August 2024

Led a front-line team of approximately 20 employees, ensuring smooth operations and exceptional customer service during peak rush hours.

Developed and implemented scheduling strategies to ensure adequate floor coverage.

Managed backroom logistics, including truck unloads and inventory flow during peak seasons.

Resolved guest concerns in real time, demonstrating quick thinking and leadership.

Marketing Associate Intern, US Futsal Southwest March 2023 – August 2023

Engaged in meaningful discussions with 15+ customers to finalize events and increase revenue

Organized a two week-long event with over 8,000 attendees

Presented a business plan to upper management that was successfully approved and implemented

Received the opportunity to travel across the country to organize and manage my own event

Vendor Relations Intern, US Futsal Southwest - Remote August 2023 – November 2023

Orchestrated seamless camp operations by efficiently coordinating vendors responsible for equipment, catering, transportation, and other essential services

Contributed to vendor selection processes, evaluating potential suppliers based on quality, reliability, and alignment with specific camp requirements

Demonstrated effective communication by engaging with multiple vendors on a weekly basis

Shift Leader, Jaybird’s Restaurant June 2020 – September 2020

Supervised 6-person team, exceeding sales targets by 12%

Managed 200+ daily customer interactions with 4.7/5 satisfaction rating

Trained new employees to ensure they were operating in an efficient manner

LEADERSHIP DEVELOPMENT

Philanthropy Chair – PIKE Fraternity, Arizona State University August 2023 – May 2025

Organized and executed large-scale fundraising events with 500+ attendees.

Raised over $10,000 for charitable causes through alumni outreach and campaign planning.

Member – Pro Sales Club, Arizona State University August 2022 – – May 2025

Networked with sales professionals and participated in peer-led development workshops.

Gained insight into modern sales strategies, client engagement, and B2B relationship building.

SKILLS

Team Leadership • Customer Experience Microsoft Excel & PowerPoint • CRM Tools

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