Customer Service Specialist
Resume:
EXPERIENCE:
**/** –Present MAXIMUS USA Customer Service Specialist II
Remote 1600 Tysons Blvd Ste 1400
McLean, VA 22102
Phone, email, and chat communication with a customer-first approach. Address and resolve insurance coverage and health cost concerns with empathy and professionalism. Calmly manage frustrated callers by validating concerns and offering clear, actionable solutions. Analyze complex coverage issues, ensuring prompt and accurate resolutions. 03/21 –9/24 transitioned from Manpower Temp Services to a permanent role with MAXIMUS USA.
03/21 – 09/24 MANPOWER USA Customer Service Specialist Remote 2900 Plank Road
Altoona, Pennsylvania
Handle inbound service calls, regarding Florida Healthy Kids; medical, dental, and vision insurance plans. Navigate through multiple insurance systems and information tools, attend ongoing training and skill development with 100% QA follow ups. Strong communication skills, email and Chat capabilities. De-escalate and display empathy with frustrated callers during their concern regarding coverage and health cost.
03/09–03/21 RETIRED Writing Books
05/95–03/09 NYSE EURONEXT Database Specialist III
2 Metrotech Center
Brooklyn, New York
Developed and implemented procedure manuals, improving operation efficiency by 30% for the Inter-market Trading Systems. Provided real- time and next-day updates to support NYSE (New York Stock Exchange), trading systems. Skilled in managing and supporting critical financial platforms, including, CMS, SDOT, NMS, BBSS, MDS, IUP, Member Firms, Dividends, Stocks and Bonds) and ITS systems. EDUCATION: LONG ISLAND UNIVERSITY BA Sociology/Education University Plaza/Metro Tech
Brooklyn, New York
COLUMBIA UNIVERSITY Life Skills Certification
1255 Amsterdam Avenue
New York, New York 10027
PATRICIA MYATT
27 Mandolin Lane
Willingboro, New Jersey 08046
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