Quality Assurance Leader and ISO9001:2015 Auditor

ANUPAM KUMAR CHATTERJEE

Brampton, Ontario 647-***-**** ********@*****.***

Quality Assurance Leader and ISO9001:2015 Auditor

Accomplished Quality Assurance Leader with over 20 years of experience working in Management Project or as a member of Team with experience in Quality Assurance, Engineering and Technical Audit.

Expert in building and leading high performance Quality Audit teams, managing enterprise-wide QMS programs, and conducting ISO9001:2015 pre-certification efforts.

Skilled in aligning quality strategy with operational goals, driving supplier quality performance, and ensuring full compliance with regulatory and customer standards.

Trusted change agent who would be an asset to any organization seeking a loyal employee who can make a positive contribution with a deep understanding of complex manufacturing environments, cross-border operations, and stakeholder engagement.

CORE COMPETENCIES

QA/QC Leadership & Team Management

ISO9001:2015 Certification and QMS Implementation

Supplier Quality & Audit Management

Regulatory Compliance and Risk Mitigation

Non-Conformance Handling & Corrective Actions

Performer with results

Quick adapter to change and learner to new concepts

Maintain highest levels of customer satisfaction

Ensure effective management by working closely with diverse population viz. internal and external customers, regulatory authorities and partners/suppliers

Possess technical aptitude required for reviewing and auditing engineering records

Ability to recognize process or equipment deviation from expected performance or output

Experienced in preparation and compilation of Quality audit check lists based on ISO9001:2015 standards including audit findings & corrective actions and 5S audit PROFESSIONAL EXPERIENCE

CAD Rail Fleet Services (formerly CAD Railway Industries) February 2024– Aug 2025 Quality Assurance Analyst and Auditor

• Developing audit plans and checklists to systematically evaluate processes, documentation, and practices.

• Performing regular internal audits to assess compliance as per approved QA Audit schedule to assess compliance with established quality standards, industry regulations, and company policies.

• Identifying non-compliance issues, discrepancies, and areas for improvement during audits and providing actionable recommendations.

• Creating Audit Report as per Audit performed mentioning non- conformance and Opportunities for Improvement (as required) and sharing it with auditee(s) and Management.

• Creating Non-conformance report and Corrective and Preventive Action Report (as required) and acting on the Short-Term and Long-Term Action plan response as regards to its viability and acceptance.

• Monitoring the implementation of the action as per the Corrective action and keeping track of the results to take necessary action.

• Developing, implementing and improving the quality assurance processes and procedures

(SOP, WI etc.) to ensure the delivery of high-quality products or services on an ongoing basis.

• Conducting thorough reviews of product specifications, user requirements, and design documents to identify potential issues or areas for improvement.

• Staying current on industry regulations and standards, ensuring that the organization remains in compliance with relevant requirements.

• Maintaining detailed records of quality assurance activities, test results, and audit findings.

• Generating comprehensive reports summarizing quality metrics, audit results, and recommendations for management review.

• Communicating effectively with stakeholders and providing timely and clear updates on quality assurance and audit status.

• Participating in root cause analysis and problem-solving activities to address quality issues and prevent recurrence.

• Contributing to the development and enhancement of quality assurance processes and methodologies.

• Collaborating with cross-functional teams to implement continuous improvement initiatives based on identified areas for enhancement.

• Collaborating with development and project teams to address and resolve identified issues promptly.

• Provide training and support to team members and stakeholders on quality assurance best practices and compliance requirements.

• Foster a culture of quality and compliance awareness throughout the organization. Field Aviation East Limited

Senior Technical Auditor (Aerospace) May 2022 till February 2024, May 2020 till July 2020

• Extracting aircraft data from historical aircraft data to baseline aircraft maintenance

• Maintaining aircraft maintenance database for aircraft maintenance tracking

• Auditing maintenance and modification records to ensure accuracy and resolve any discrepancies

• Researching Life Limited Parts Data to establish times on aircraft parts

• Final Reviewing of logbook entries from work packages

• Packaging completed work packages post modifications

• Maintaining company aircraft modification records

• Performing periodical ISO 9001/AS9100 internal audit

• Participating and Updating Material Review Board Meetings/ Records and Airworthiness Directives

• Maintaining Work Instructions/processes/procedures/QAPs/SOPs and airworthiness documentation related to AMO requirements

• Providing oversight of work instructions as well as upkeep of QAPs/SOPs and manuals to reflect off-site employee requirements

• Coordinating on-site and off-site activities.

• Reviewing and analyzing data, prepare Quality reports, and maintain records. Independent Contractor (ISO 9001/AS9100 Auditor) August 2020 till April 2022 Performing intermittent Quality Inspections, ISO 9001/AS 9100 Internal Audits and AS9102 First Article Inspection for clients in the GTA and Halton Region as and when required. Collins Aerospace

Senior Quality Engineer October 2019 till May 2020 Responsible for

• Performing detailed inspection of supplied parts for landing gears and brakes utilizing hand tools such as dial calipers, micrometers, etc., for dimensional attributes

• Carrying out dimensional inspections of very large machine parts such as landing gear struts and main gear components

• Conducting detailed surface inspections of complex contour, bearings, bushings for finish and dimensional attributes

• Executing inspection & acceptance of detail parts with flexibility of working in machining, surface finishing, and assembly shops following LG quality procedures and specific instructions

• Conducting sampling as required using AQL (Acceptance Quality Level)

• Reading engineering drawings and specifications

• Creating non-conformance documents on customer forms and submitting for disposition

• Inspecting for compliance to disposition

• Accomplishing root cause analysis

• Assisting in corrective action process

• Fulfilling analysis of key performance indicators and report via metric

• Providing six sigma (lean) recommendations

• Organizing and assisting in resolution of part, process or system constraints

• Prioritizing inspections

Bombardier

Senior Quality Engineer July 2018 till Sept 2019

Build, understand, providing technical inputs and coordinating with cross functional departments for the Global 7000 series business aircraft manufacturing program and ensure new aircraft conforms to Transport Canada, FAA, EASA standards. Responsible for

Performing audits and reviewing auditee compliance with applicable Quality system elements, relevant standards & processes

Initiating any required corrective and preventative actions

Composing and distributing audit report(s) and verifying the response and effectiveness of the implementation(s)

Evaluating production documentation for compliance and adequacy of inspection call outs and formulating required inspection criteria to produce quality products

Reviewing supplier delivery documentation and performing reconciliation activities Assisting logistics groups to expedite and follow up AC build documentation

Assessing engineering drawings, specifications, functional test procedures and production standards to ensure that all necessary quality requirements are included

Participating in the Non-conformance management system supporting on the data integrity validation and assisting to expedite the closure of the NCR’s

Supporting and acting on Quality investigation requests (QIRs and other types of investigations required related to Quality issues)

Analyzing existing quality techniques, developing, and preparing new or revised quality techniques and other like instructions.

Recognizing the need for and initiates corrective and preventive action(s) for product or process discrepancies

Recommending changes to Quality or Engineering Management and acting as an authorized Quality representative on the Material Review Board (MRB)

Appraising production standards and Functional Test Procedures for correct inclusion of Quality System requirements

Field Aviation East Limited

Technical Auditor (Aerospace) June 2017 till June 2018 Build, understand and providing technical inputs to Engineering for the aircraft maintenance program and ensure aircraft modification conforms to Master Data List (MDL) Responsible for

Extracting aircraft data from historical aircraft data to baseline aircraft maintenance

Building and maintaining Aircraft Maintenance Database for aircraft maintenance tracking

Auditing prior historical records to build records

Auditing current maintenance and modification records to assure accuracy and resolve any discrepancies

Providing technical inputs to Engineering for the aircraft maintenance program

Researching Life Limited Parts data to establish times on aircraft parts

Performing IS09001-2015/AS9100D periodic surveillance audit for internal customer and external suppliers to the company, Transport Canada audit for internal and external customers to the company and 5 Sigma audit for all departments in the company.

Performing and maintaining Preventive Maintenance and Calibration of all tools and processes used/performed in the company.

Wesco Aircraft Hardware Corporation (formerlyInterfast Inc.) Product Inspector Sept' 2006 till June 2017

Delegated Source Inspector for Boeing Corporation and Goodrich Landing Gear, VIP and CAT 8 inspector for Bombardier Corporation

Responsible for

Interpreting and working on SPC charting

Applying Six Sigma and other methodologies to implement and improve business processes, enhance customer satisfaction and meet strategic goals

Performing Process Control Studies and Quality Audit, GD&T inspection as and when required

Performing first off inspection, on-going inspection of Incoming parts and subcontracted

material and final inspection according to blueprints, specifications, tolerances, requirements and existing methods

Inspection of parts using micrometer, calipers, digital micrometer and Dial indicators

Participating in problem solving teams geared to improve process qualities and product. Conzerv Systems Pvt Ltd

Senior EMS Engineer July 2005 till July 2006

Overall responsibility for development and commissioning of Scada software packages for customers and supervised a team of 4-5 engineers for providing technical clarifications and inputs as required.

Micro Systems and Controls

Senior Sales Manager June 2004 till June 2005

Drove the sales and customer support team consisting of 8-10 team members for marketing and sales of process instruments for factory automation & process instrumentation industries.

Support Sales Channel with Product management functions like Product Planning, Market Research, Product Seminars, and Technical Training etc.

Member of the task group responsible for obtaining ISO9001-2000 certification. Crompton Greaves Limited

Marketing Executive Aug 1994 till May 2004

Overall in-charge of marketing and providing after sales support to government and private agencies and Electricity Boards for Electronic energy and test standard meters manufactured in partnership with Schlumberger, France

Forbesons Engineers (P) Ltd

Customer Support Engineer Dec 1992 till Aug 1994

Providing customer support including marketing and executing projects for clients on control and instrumentation products manufactured by the company made in collaboration with big Instrumentation companies in U.S.A and Europe.

Bells Controls Limited

Production Management Trainee Apr 1992 till Nov 1992

Gained valuable experience in the production of broad range of Process Control Instruments build in joint cooperation with Foxboro, U.S.A.

EDUCATION

Bachelor of Engineering (Applied Electronics and Instrumentation)

Master in Business Administration (MBA) in Systems

Certified Internal auditor for ISO9001-2015

REFERENCES AVAILABLE UPON REQUEST

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