Human Resources Specialist

LeDerick McDaniel

**** ****** ******

San Antonio, tx, 78252

210-***-**** *********@*****.***

Summary of Qualifications

Certified 42A Human Resources Specialist

Proven ability to lead team size elements or larger during peace time or war time

Highlights

Competent

Proven ability to multi-task

Team player

Excellent organizational skills, with precise attention to detail

Excellent written and verbal communication skills, with the ability to compose correspondence

KPI management

Coachable

Excellent customer service

Entrepreneur experienced

Professional Experience

Derick’s Delivery Service June 2020– Present

Owner/Operator

Partnered with Veho, Roadie, Doordash, Skipcart

Packages handled with care, Punctual, Reliable and Efficient with Deliveries

Always Available

Valid License

Valid Vehicle Insurance

Registered Business

USAA

Member Services Associate

Feb 2019– November 2019

Ensured superior customer experience by addressing customer concerns, demonstrating empathy, and resolving problems on the spot.

Asked open-ended questions to assess customer needs.

Managed customer calls effectively and efficiently in a complex, fast- paced and challenging call center environment.

Working knowledge of savings and checking products, accounts, and services

Assist customers in understanding their bill, processing transactions, and making payments

Ensuring compliance with all state and federal regulations regarding to consumer confidentiality.

United States Active Army

S-1 Shop Operator/Human Resources Specialist 2008 – 2016

Managing and training new incoming Soldiers on all matters concerning human resource support for all assigned and attached personnel.

Also responsible for the oversight of all strength management and strength distribution actions, along with payroll of all soldiers.

Provide postal and personnel accountability support, to all units and individuals while accomplishing wartime missions; Maintain confidential and Emergency Notification.

Education

Astronaut Highschool Diploma, Titusville, FL –July 2006

University of the Incarnate Word, San Antonio, Tx- August 2015

Massage Therapy Diploma, Everest University, Tampa, FL –October 2011

ACTIVITIES/AWARDS

Army Commendation Medal, Army Physical Fitness Award, Global War on Terrorism Service Medal, Good Conduct Medal, National Defense Service Medal

Florida State Massage Therapy Association Member (FSMTA),

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