Customer Service Public Relations

Mallory Lockett

Savannah, GA • ***************@*****.*** • 912-***-**** • she/they

EDUCATION

University of Georgia Athens, Georgia

Bachelor of Arts in Ecology August 2021- August 2024

● Certificate in Sustainability

Bachelor of Arts in International Affairs

Savannah Arts Academy Savannah, Georgia

Highschool Diploma August 2016- May 2020

Communications Major

SKILLS

● Technical: MS Office 365 (Excel, PowerPoint), Google Suite, Final Cut Pro, Lightroom, Canva

● Communication: Interpersonal, Writing (Academic, Scientific, Educational, Promotional)

● Other: Waste Reduction, Community Education/Outreach, Customer Service, Photography, Videography RESEARCH PROJECTS

Study of Mussel Influence on Salt Marsh Grass Ecosystems Sapelo Island, GA May 2024

● Conducted field surveys and data analysis to assess biodiversity and ecological health in salt marsh habitats.

● Identified environmental threats like pollution and climate change, providing insights for local conservation.

● Contributed to final recommendations that informed ongoing restoration efforts for Georgia’s coastal ecosystems. UGA Georgia Peanut Farming Sustainability Capstone Project Athens, GA Spring 2024

● Analyzed community challenges and resource needs of Georgia peanut farmers, engaging with stakeholders to identify priorities and goals.

● Conducted interviews with farmers and various agricultural experts, gathering practical insights and sustainability strategies.

● Compiled findings into a comprehensive resource guide offering best practices and recommendations for reconnecting the three pillars of sustainability (economic, social, environmental) for Georgia peanut farmers. PROFESSIONAL EXPERIENCE

Oelschig’s Nursery, Plant Grower Savannah, GA 2025

● Water plants and apply fertilizers using precise NPK ratios to support optimal growth.

● Identify plant species and monitor health to ensure proper care and maintenance.

● Assess plant growth and adjust care practices to promote strong, healthy stock. Athens-Clarke County Solid Waste, Zero Waste Marketing Intern Athens, GA 2023- 2024

● Developed, designed, and deployed engaging promotional content for ACC Recycle across various media platforms, driving public awareness and participation.

● Led community outreach initiatives focused on waste reduction, educating residents on sustainable practices.

● Guided educational tours of the ACC landfill, composting facility, and recycling center, providing insight into waste management processes and sustainability efforts. Abshire Public Relations, Public Relations Intern Savannah, Georgia 2020

● Supported efforts to maintain the title of “Best Regional Public Relations Firm” (Savannah Magazine, 2019).

● Produced engaging videos and photos to enhance promotional campaigns.

● Developed video advertisements tailored to local businesses, boosting community engagement and brand visibility.

CUSTOMER SERVICE EXPERIENCE

The Place Restaurant, Food Preparation Associate Athens, Georgia 2023

● Practice proper food handling and sanitization procedures

● Responsible for preparation and portioning of raw and cooked foods

● Demonstrate efficient multi-tasking and time management techniques College Fresh at Pi Beta Phi Sorority, Assistant Chef Athens, Georgia 2021

● Responsible for curation & preparation of meals for various dietary restrictions, including vegetarian, vegan, and gluten-free

● Practice proper serve-safe sanitation and food preparation methods

● Responsible for kitchen closing duties, such as clean-up, organization, and security measures Bold Monk Brewing Company, Server Atlanta, Georgia 2021

● Serve customers American Style food with a twist in an upscale dining setting

● Have a firm grasp on different selections and styles of liquor and wine

● Be extremely knowledgeable about different beer types, origins, and history Collins Quarter, Server Savannah, Georgia 2020

● Carefully tend to customers' needs and requests

● Serve customer food and beverage

● File closeout reports

B-Street Salon, Receptionist Savannah, Georgia 2019-2020

● Schedule and book client appointments

● Handle customer concerns

● Adapt to a high-class customer base

Sandfly Barbeque, Server Savannah, Georgia 2019-2020

● Process customer transactions efficiently and accurately to ensure a smooth payment experience.

● Prepare and assemble customer food orders, adhering to quality and presentation standards.

● Balance multiple tasks, including delivering food, checking on guests, seating customers, and completing side-work, to maintain seamless service flow

VOLUNTEER WORK

UGA Marine Extension & Sea Grant Savannah, GA

Volunteer Fall 2024

Shell to Shore Athens, GA

Shell Collection Volunteer Spring 2024

Project FOCUS- Oglethorpe Avenue Elementary Athens, Georgia Spanish/Science Education Teaching Assistant- 40+ hours of service February-April 2024 Campus Kitchen UGA Athens, Georgia

Shift Leader- 30+ hours of service August-December 2023 Oatland Island Wildlife Summer Program Savannah, Georgia Camper Supervisor- 30+ hours of service May-July 2019 Memorial Hospital Volunteer Program Savannah, Georgia Volunteer- 40+ hours of Service May-July 2018

REFERENCES

● Denise Young, Supervisor/ACC Recycling Division, 706-***-****, ******.*****@******.***

● Abbie Sawyer, Supervisor/ACC Recycling Division, 678-***-****, *******.******@******.***

● Dr. Amanda Rugenski, Professor/ University of Georgia, 706-***-****, **********@***.***

● Dr. Tanisha Williams, Professor/ University of Georgia, 202-***-****, *******.*********@***.***

● Suki Janssen, Supervisor/ Director of Athens Clarke County Solid Waste Department, 706-***-****, ****.*******@******.***

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