Customer Service Rep

Vivica Quintana

**************@*****.*** 312-***-**** Austin, TX

SUMMARY

Seeking Customer Service Rep role with 7 years of diverse experience, including previous customer service experience at CBE Companies. Proven ability to address customer inquiries, negotiate payment arrangements, and ensure client satisfaction. Strong communication, active listening, and problem-solving skills, coupled with a background in educational support and behavior management.

WORK EXPERIENCE

The National Domestic Violence Hotline Austin, TX

Domestic Violence Advocate Jun 2024

• Provided support and advocacy for individuals affected by domestic violence, ensuring their safety and well-being.

• Conducted thorough assessments to identify the needs and risks of clients, developing personalized safety plans.

• Delivered crisis intervention and emotional support through phone, maintaining confidentiality and sensitivity.

• Educated clients on their rights and available resources, empowering them to make informed decisions.

• Maintained accurate and detailed records of client interactions and case progress for reporting and analysis. Lake Travis ISD Spicewood, TX

Teacher’s aide Aug 2023 - Present

• Assist lead teachers in creating and implementing lesson plans, managing classroom activities, and providing personalized support to students to enhance educational outcomes at Lake Travis ISD. Del Valle ISD Austin, TX

Teacher’s Aide Jan 2023 - Jul 2023

• Assisted in the execution of instructional plans that promoted student development across academic, behavioral, and social domains.

• Employed behavior modeling and specialized instructional strategies to enhance students' social skills and classroom engagement.

• Collaborated with educators to maintain and modify individualized behavior and academic plans, ensuring tailored support for student success.

UT Charter School Austin, TX

Instructional Aide Aug 2021 - Jan 2023

• Facilitated individualized and small group instruction, enhancing student comprehension and engagement with learning material.

• Implemented behavior modeling and specialized educational strategies to effectively teach and reinforce social skills among students.

• Maintained adherence to established academic and behavioral plans, contributing to team efforts in evaluating and refining educational approaches.

UT Elementary School Austin, TX

Substitute Teacher Jan 2021 - Jul 2021

• Delivered comprehensive instruction across various subjects, ensuring continuity of education for primary grade students.

• Implemented provided lesson plans to reinforce core academic concepts and facilitate student learning.

• Maintained established classroom routines, contributing to a stable and supportive learning environment. Comal ISD New Braunfels, TX

Special Education Paraprofessional Jan 2019 - Dec 2020

• Tailored educational support to meet the diverse medical, physical, communicative, and emotional requirements of students with special needs.

• Collaborated with educators to implement classroom management strategies, contributing to a constructive educational atmosphere.

• Facilitated the adaptation of teaching materials and assessments to provide accessible learning experiences for all students.

Substitute Teacher Oct 2018 - Jan 2019

• Facilitated continuity in student learning by adhering to established lesson plans, reinforcing fundamental academic concepts.

• Implemented behavior management techniques to maintain classroom focus and delivered multi-disciplinary instruction to elementary students, ensuring a consistent educational environment. CBE Companies New Braunfels, TX

Customer Service Rep Jan 2018 - Oct 2018

• Addressed customer inquiries, providing detailed information on products, pricing, and promotional updates, ensuring client satisfaction and service excellence.

• Negotiated and established payment arrangements while exercising discretion in waiving fees and activating services as per company policy.

Candlewood Suites New Braunfels, TX

Front Desk Receptionist Sep 2017 - Dec 2017

• Processed accurate billing and posted charges to guest accounts, ensuring all transactions were reviewed at checkout for financial integrity.

• Handled reservation requests through phone, in-person, and online platforms, delivering prompt confirmation and ensuring guest satisfaction.

EDUCATION

St. Philip’s College

Associates degree

San Antonio, TX

May 2017

Memorial Early College High School

High School diploma

New Braunfels, TX

Jun 2017

SKILLS

Classroom/Behavior Management • Social Development and Integration • 4+ Years in Special Education • Educational Support • Customer Service • Strong Organizational Skills • Problem Solving • Empathy • Skills: Communication • Active Listening • Time Management • Attention to Detail

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