Off-Site Collections Specialist

*** ********, ********* ** *****

Cell.: 781-***-****

E-mail: *********.**@*****.***

1

Helivania Manhaes

Objective To put my talents and strength to best service the customers and company needs. To improve my skills dealing with challenges. To be able to deal with multicultural clientele. Bring my expertise, experience, and knowledge to the company and always open to learn more.

Experience 09/2024 – Present – Housing Management Administrator – Housing Authority, MA

Calendar Management. Daily use of professional Outlook calendar, including the perform administrative tasks, filing, scheduling meetings (both internal and off-site meetings), ordering supplies, preparing, editing notices. Handle large scope and support multiple people.

CHAMP Applicants & Tenants Assistance.

Responsible for Tenant selection and Rent calculation, admissions-related functions for State-Aided public housing including application screening & processing, database administration, waitlist management, eligibility determination, and tenant selection & leasing compliance.

Prepare letters and email correspondence.

Ability to multi-task, organize, and prioritize work. 04/2017 – 06/2024 – Senior Admin. – Janitorial Cleaning & Construction Company – Medford, MA

Secretary, Office Management & Collections Specialist.

Serve as the primary office person (answering and directing incoming calls and greeting, directing, and assisting visitors in a professional and courteous manner), distribute applications & In-take new applications & Interview applicants.

Daily use of professional and some personal Outlook calendar, including the perform administrative tasks, filing, scheduling meetings (both internal and off-site meetings), ordering supplies, preparing, editing notices. Handle large scope and support multiple people. Communicating and negotiating with suppliers, service providers, and property owners…

QuickBooks – Intermediary AR/AP - Maintain client and vendor database to ensure accuracy of information at QBO. Responsible for creating and paying the invoices. Responsible for all Company A/P & A/R.

Prepare letters and email correspondence.

Ability to multi-task, organize, and prioritize work.

Responsible for the Company and Vendors Certificates of Insurance tracking. Also, the Company Annual Audit.

Assist with preparation for internal and external financial reporting, including workpaper preparation for audit and tax return. Assisting with all annual audits processes – Work with Company Accountant.

Payroll – Basic notion.

09/2018 – 09/2020 Administrative Assistant - Part Time – Cloud 9 Jewelry - Arlington, MA

QuickBooks – Intermediary

Responsible for sending orders – all process.

Basic Offices Duties

436 Broadway, Cambridge MA 02138

Cell.: 781-***-****

E-mail: *********.**@*****.***

2

11/2016 – 04/2017 Income Tax Plus Somerville, MA

Receptionist and Telephone operator.

QuickBooks & Tax Return – Basic Notion

Education 1995 – 1998 High School – Instituto de Educacao Clelia Nanci – Rio de Janeiro, Brazil

Pedagogical Course

2000 – 2002 Candido Mendes University Rio de Janeiro, Brazil

Management (Associates)

2002-2003 Candido Mendes University Rio de Janeiro, Brazil

Quality and Strategy Management (Post Graduate)

Skills Outlook, Word, Team Management, Data Entry, Scheduling and Calendar Management, Office Administration, QuickBooks Basic.

Languages Languages: English, Portuguese (Native) & Spanish (Basic). Accomplishments Professional Trainings at MGBE

Disability Competent Care Introduction

United Against Racism

Common Ground Fundamentals all Workforce Members

Workday Essentials for Employees

Infection Control

Patient and Workplace Safety

Privacy, Information Security and Compliance.

Professional Training Mass Nahro

Topic Intro to CHAMP – Part 1 - Entering Applications, Looking up Applicants

Intro CHAMP - Part 2 – Pulling Lists, Sending Screening Packages Confirmation

Intro CHAMP - Part 3 - Recording Determinations, Making Offers & Housing Applicants Confirmation

Rent Calculation Training

Culturally Responsive Practice in Organizations Training Professional Training Mass Housing

Reasonable Accommodation Level 1: What do you need to know (C, H)

Eliminating Microaggression for Perpetrators, Targets and Witness

De-escalation 101 – Responding to a Mental Health in a Housing Setting H

Housing 4-Pack One: Housing Literacy

Common Occupancy Webinar

References Giovanni – 617-***-**** / Edna – 781-***-**** / Lucas – 754-***-****

Contact this candidate