Agile Project Manager Scrum Master

Iris Sanchez

Mobile Phone:646-***-**** Email:**********@*****.*** Linkedin:https://www.linkedin.com/in/isanchez2008 SUMMARY

● Experienced Agile Coach and Scrum Masterwith a strong track record of driving successful organizational transformations to agile frameworks. Known for improving team synergy, reducing costs, and implementing effective DevOps strategies.

● Over 15 years of hands-on experience as a Scrum Master, applying various agile methodologies to deliver measurable outcomes.

● Proven success in leading complex, cross-functional programs across multiple organizational silos, consistently ensuring timely and high-quality delivery.

● Extensive experience supporting enterprise-wide initiatives, including SaaS implementations, AI/LLM integration, payment rails, digital payments, advertising technologies, risk management, compliance, and security.

● Skilled in building strong relationships and shaping high-performing teams through motivation, collaboration, and team-building—resulting in significant productivity gains.

● Demonstrated excellence in program and project management, with a proven ability to lead and manage large, distributed teams across global environments.

● Multilingual communicator with the ability to engage effectively across all levels of an organization. EXPERTISE

Scrum Master Agile Coach Program Management Project Management CERTIFICATIONS

● Certified Scrum Master CSM

● Certified Scrum Product Owner CSPO

● AWS Cloud Practitioner

● Certified Agile Coach ICP ACC

● Certified Advanced Scrum Product Owner A+CSPO

TECHNICAL SKILLS

Software: Python,MS Project, Office, Jira, SharePoint, ConfluenceFrameworks:Scrum, Kanban, Waterfall, SAFe, Spotify, Scrum @Scale PROFESSIONAL EXPERIENCE

J.P. Morgan Chase 2020- present

Vice President, Office of General Counsel, Legal Solutions Product Owner

● Product leadfor a bespoke Contract Lifecycle Management (Icertis) SaaS solution, integrating with core JPMC systems.

● Lead an AI/LLM product that will save users hundreds of review hours annually; optimized features to maximize value for attorneys.

● Translated business requirements into agile epics, user stories, storyboards, and advanced Jira roadmaps to guide development teams after strategic and release planning.

● Collaborated with cross-functional stakeholders to align product delivery with regulatory, legal, and operational requirements; led quarterly

● Shepherded product development from ideation through launch, ensuring timely and effective delivery; led Big Room Planning sessions.

● Defined value streams, success criteria, KPIs, and adoption metrics to measure product performance and user engagement.

● Established value stream, success criteria, KPIs and adoption metrics to assess product performance and benchmarked user engagement. Senior Agility Lead Gateway Services & CPU Harmonization

● Led global cross-functional agile teams to drive the Harmonization Program, modernize APIs, and support AWS cloud migration.

● Facilitated Agile ceremonies (stand-ups, sprint planning, reviews, retrospectives) while coaching teams on Scrum and Lean best practices.

● Reimagined Agile delivery by managing product/sprint backlogs, refining workflows, and ensuring timely milestone completion.

● Increased iterative delivery by 20–30% quarter over quarter through improved Agile execution.

● Delivered executive dashboards, Jira Advanced Roadmaps, and key performance metrics—boosted delivery velocity by 30% and throughput by 40%.

Professional Services 2012 to 2020

● Seasoned in program and project management with a focus on enterprise agility.

● Expert in coaching teams through agile transformations across complex, multi-team environments.

● Advised Fortune 500 financial firms on scaling Agile practices and optimizing delivery models.

● Applied deep knowledge of agile frameworks (Scrum, SAFe, Kanban) to drive lasting organizational change. Bank of America,Consultant Agile Coach and Scrum Master Agile Transformation, New York NY Lead the reboot of an Agile Program in transforming the Market Risk for EMEA teams. Achieved Level 1 Maturity Goldman Sachs,TXB Digital Payment Platform, Consultant Agile Lead (Scrum Master), Agile Transformation, New York NY Top-down agile implementation of a new Cloud based digital payments business venture within a large financial institution This role includes managing Agile ceremonies, maintaining product and sprint backlogs, and ensuring timely delivery. Fidelity InvestmentsConsultant,Agile Coach, Agile Transformation, Jersey City, NJ Top down agile transformation of the firm’sRisk teams as the organization moves to a scaled Spotify model. Primary role coaching Product Owners, Technical and Scrum Masters. Training was offered for all roles. Offered recommendations for a new DevOps strategy JPMC Chase, ConsultantAgile Project Manager, Agile Transformation, Brooklyn NY Accelerate time sensitive delivery of a new self directed investment product while using a Scrum as teams prepare for a SAFe transformation. This role involves managing Agile ceremonies and sprint backlogs to ensure a timely delivery. Bank of America,Consultant ADL Agile Coach,(SM)Agile Transformation, Jersey City, NJ Kanban and Scrum (re) kick-off for legacy Merrill Lynch - Wealth Managment (mainframe) teams to align into an Agile framework Facilitate daily stand-ups, sprint planning, sprint reviews, and retrospectives whileleading teams and training permanent staff. MacMillan Publishing Higher Edu., ConsultantAgileCoach/Sr PM,Agile Transformation, New York NY Top down Agile transformation of the organization to a Scrum framework while advisingthe CTO and PMOHead on the best practices, strategic planning, technology roadmap. Tactically, lead the delivery of the firm’s key educational product (E-book) project. AIG,ConsultantProgram Manager(PMO) GIU, NY

Lead an enterprise level program with a $50M+ budget monitored closely by C level executives and federal regulators. This Program supported a global transformation of data centers, including regional consolidation and server farms refresh. Oversight of change management, resourcing and country specific disc destruction MasterCard International, Director, NY 1/2015 – 7/2016

● Rebooted Agile practice using Scrum and Kanban; led training initiatives and introduced a DevOps delivery model.

● Boosted story completion rates and launched a new test automation team to accelerate release cycles.

● Led Mastercard Open API team in developing key features, including Apple Pay commercialization.

● Drove cross-functional coordination with enterprise teams (Audit, Security, PCI, PCII, Crypto).

● Contributed to budgeting, forecasting, and resource planning for core and dependent teams. Google, Inc., Technical Program Manager, NY, NY 2008 – 2012

● Products:Google Checkout Wallet; Project Managerand Junior Product Owner Google Health Mobile; Product/ Project Manager Google.org;Scrum Masterfor Digital ads products ( DFP, DE, DFA)

Established and matured Agile ceremonies for high-performing ad tech teams; focused on cross-team collaboration and pair programming to reduce offshore dependency.

Implemented DevOps strategy to streamline delivery and improve deployment efficiency.

Delivered key mobile initiatives for Ads on Android and BlackBerry platforms. Partnered with Product and Customer Support to define roadmaps and align development priorities for timely delivery.

Maintained compliance documentation and drafted the Business Continuity Plan for Google Checkout, aligning with DRII and UK BS25999-2 standards. Supported audits and regulatory reviews from banking, state, and federal entities.

Gathered banking requirements for international expansion of the Payments products.

Mentored junior Scrum Masters in Agile best practices and team formation strategies.

Served as Jr. Product Owner for Google Health Mobile, overseeing offshore development of a mobile EMR app for iOS and Android. DoubleClick, Scrum Master & Agile Program Manager, NY (Merged with Google)1/2007 4/2008

Implemented and matured the scrum process for the 5 engineering teams aligned to Product; including strategic planning

Implemented all Scrum ceremonies (stand ups, retro, planning, review, demo, SoS) for local & offshore teams

Successes included building core values as collaboration, teamwork and communication

Reduced team sizes to increase visibility. Decreased the cost per story point from $2500 to under $1100.

Improved quality per release. (Tickets from 660- 85 in 4 releases) and cross team pollination (TDD, paired programing)

Instituted new engineering practices, continuous integration, QTP, XP, Selenium test harness and pair programming to grow practice and productivity.

Extensive work with Product Owners to organize roadmap and backlog for quarterly releases

Fostered values like collaboration, TDD, continuous builds and integration into a Beta environment EDUCATION

● Stanford University, Palo Alto CA, 2011 Stanford Advanced Project Management (SAPM)

● New York University, New York, NY, 2011 Certificate in Project Management (PMP)

● University of Puerto Rico, San Juan, PR, Paralegal

● InterAmerican University of Puerto Rico, San Juan, PR, Social Sciences

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