Technical Support Engineer
Resume:
************@*****.*** Mumbai, India +919*********
Mohd Salman
Technical Support Engineer (IT)
Professional Technical Support Engineer with more than 6 years’ experience in the IT field with troubleshooting and configuration of laptop, desktop, All-in-one Pcs. AREA OF EXPERTISE
PROFESSIONAL EXPERIENCE
Technical Support Engineer
A Tech
04/2021 – 04/2025 Mumbai, India
Basic configuration on IBM, Wipro, and Dell rack servers.
Installation of Windows Server and Linux OS.
Laptop hardware and software installation.
Installation of hardware parts on servers.
Specialist in Laptop troubleshooting.
Laptop and desktop troubleshooting.
Software and hardware installation.
Network setup LAN, MAN, WAN configuration and troubleshooting.
Working with seniors on servers.
LAN and router setup, support and troubleshooting.
IT inventory management.
Computer assembling/Dissembling.
POS systems troubleshooting and installation.
Linux and windows server Installation.
Technical Support Engineer
Shreay Technology Private Limited
03/2019 – 03/2021 Mumbai, India
Installation of Windows Server and Linux OS.
Laptop hardware and software installation.
Installation of hardware parts on servers.
Specialist in Laptop troubleshooting.
Laptop and desktop troubleshooting.
Laptop Troubleshooting
OS Installation Desktop Support Mail configuration Desktop Troubleshooting Outlook configuration Firewall configuration Anti-virus installation and configuration Backup and restore Basic sever troubleshooting Basic sever configuration Server OS installation LAN/WAN setup Network setup Familiar with XP/Win7/8/10/11 Installation and configuration of XP/Win7/8/10/11 Installation of Linux and Ubuntu Installation of Linux mint Hardware and software installation Computer assembling and service Laptop assembling and service Laptop assembling and service Page 2 of 4
Software and hardware installation.
Network configuration and troubleshooting.
Working with seniors on servers.
IT inventory management.
Computer assembling/Dissembling.
Technical Support Engineer
Wipro Info-Tech
10/2015 – 08/2016 Mumbai, India
Desktop Support Engineer
New Real Tech
01/2013 – 08/2015 Mumbai, India
EDUCATION
MBA (Master of Business Administration)
SECAB Business School by Visvesvaraya Technological University (VTU) 2016 - 201 Karnataka, I n d i a
BCA (Bachelor of Computer Application)
Vikas College by Tilak Maharashtra University
2012 - 2015 Mumbai, I n d i a
Scope of study
Management Concept & Organizational Behavior Web Technology Computer Organization & Architecture Digital Electronics Network and Internet Technologies Project/Dissertation Fundamentals of Database Systems Computer Networks Fundamentals of Computers Software Engineering
Ecommerce and Marketing Accounting Applications
PROJECTS AND INTERNSHIP REPORT
Transportation Management System
01/2015 - 06/2015 Mumbai, India
A Project (Application) “Transportation Management System” on “Afsar Transport”. CERTIFICATES
SEPP
03/2018 Mumbai, India
Spoken English Proficiency Program at “Let’s Talk English speaking Institute”. EXTRA CURRICULAR ACTIVITIES
UTKARSH 2K17
10/2017 Karnataka, India
Conducted UTKARSH 2K17 Management Events.
TALENTO 2K16
10/2016 Karnataka, India
Conducted TALENTO2K16 Management Events.
FOOD FESTIVAL
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03/2017, 2018 Karnataka, India
Conducted 2 times Mega Events “FODDIES” Food Festival. SPEAK FOR INDIA
12/2016 Karnataka, India
Participated in SPEAK FOR INDIA debate competition. MCED PROGRAM (Groom & Grow)
08/2014 Mumbai, India
Participated in MCED program (Groom & Grow) in BCA, conducted by Maharashtra Centre f o r Entrepreneurship Development Program.
EDP WORKSHOP
02/2017 Karnataka, India
Participated in Entrepreneurship Development Program (EDP) Workshop MCED program. TECHNICAL SKILLS AND COURSE
JCHNP course from Jetking
Jetking Certified Hardware and Networking Professional Course 03/2011 – 07/2012 Mumbai, India
MS-CIT (Maharashtra State Certificate in Information Technology) from Mumbai. 04/2012 Mumbai, India
TECHNICAL SKILLS
Capable to work with various operating systems like, Windows XP, Windows7, Windows8, Windows10 and Linux.
Application Software: MS Office 2003, 2007, 2013, 2016 Internet, Email, Outlook mail and many more.
Good knowledge about IT hardware, software and networking products.
Assembling and troubleshooting of desktop, laptop and All-in-One PCs.
Experience of Think client PCs.
PERSONAL DETAILS
Contact : +919*********
Address : 501, Gufran Palace, Al-Mass Colony, Kausa, Mumbra, Thane 400612 Gender : Male
Date of Birth : 5
th
March 1993
Marital Status : Married
Language Known : English, Hindi and Urdu
Interest : Riding Bike and Listening Gazals
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TRAVEL DOCUMENTS DETAILS
Document Name Certificate No. Place Of Issue Issue Expiry PASSPORT No. Y1238635 Mumbai 15/04/2024 14/04/2034 CDC (INDIAN) No. MUM595148 Mumbai 23/04/2025 22/04/2035 INDOS No. 25ZM6668 Mumbai 01/03/2024 -
SID M35259284 Mumbai 15/05/2025 14/05/2035
YELLOW FEVER YFVC/032/PHM/202537901 Mumbai 23/05/2025 Life time STCW & Other CERTIFICATES DETAILS
Courses Certificate No. Place Of Issue Issue Expiry P.S.S.R 2040676101250091 Mumbai 21/03/2025 20/03/2030 P.S.T 2040676101250091 Mumbai 21/03/2025 20/03/2030 E.F.A 2040676101250091 Mumbai 21/03/2025 20/03/2030 F.P.F.F 2040676101250091 Mumbai 21/03/2025 20/03/2030 S.T.S.D.S.D. 2040676621250121 Mumbai 21/03/2025 20/03/2030 Date: -13.08.2025 Signature
Place: - Mumbai Mohd Salman
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