Customer Service Quality Assurance

NOSHEEN KHAN

Calgary, AB 403-***-**** *****************@*****.***

Class 5 Driver’s License Clean Criminal Record Eligible to Work in Canada

PROFESSIONAL SUMMARY

Detail oriented and results driven hospitality and housekeeping professional with 10+ years’ experience in cleaning operations, staff coordination, and customer service. Skilled in supervising teams, ensuring top tier standards of cleanliness, and maintaining property presentation in fast paced hospitality settings. Adept at scheduling, inventory management, and problem solving under pressure. Fully prepared to relocate and contribute to MWHS’s world class service culture.

HIGHLIGHTS

Housekeeping Operations & Quality Control

Team Supervision & Staff Training

Inventory, Ordering & Budget Support

Scheduling, Timesheets & Payroll Coordination

Event/Resort Cleaning & Setup

Customer Service & Guest Satisfaction

Problem Solving & Risk Management

Health & Safety Compliance

Microsoft Word & Excel

PROFESSIONAL EXPERIENCE

Noor Intercontinental Cuisine Niagara Falls, USA

Cashier & Kitchen Supervisor Aug 2024 – March 2025

Managed cleaning operations for diverse facilities, ensuring adherence to hygiene and safety protocols.

Oversaw daytoday schedules, task assignments, and shift coverage for staff.

Maintained accurate stock inventories and ordered supplies within budget.

Performed inspections to guarantee cleanliness and readiness for guests.

International Committee of the Red Cross (ICRC) Islamabad, Pakistan

Administrative & Guest Services Officer July 2008 – June 2024

Coordinated logistics, schedules, and resources for staff and events.

Ensured facility readiness through cleaning oversight and maintenance reporting.

Acted as liaison between management and operational teams, promoting service excellence.

Punjab Cash & Carry, Metro Cash & Carry Islamabad, Pakistan

Hospitality & Customer Service Roles July 2000 – June 2008

Delivered quality front of house and back of house cleaning and support.

Assisted with staff direction, stock control, and workspace organization.

EDUCATION

BA in Philosophy University of Peshawar, Pakistan 2-year degree Graduated Sep 2008

ADDITIONAL INFORMATION

Alberta & Class 5 BC Driver’s License eligible

Willing & prepared to relocate to Blue River, BC

Able to lift/move up to 25 kg and work flexible hours

Knowledge of health, safety, and environmental best practices

LANGUAGES

English (fluent), Pashto (fluent), Punjabi (fluent), Urdu (fluent)

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