Customer Service Technical Support
Resume:
James Sterling II Tega Cay, United States *****
************@*****.***
Mover, Merchandiser, and Personal Shopper with 3+ years of diverse experience, showcasing a robust skill set in problem-solving, teamwork, and customer service.
Demonstrates exceptional punctuality and adaptability, ensuring seamless operations in fast-paced environments. Eager to leverage critical thinking and communication skills in a challenging new role, aiming for increased
responsibility and professional growth.
Work History
Field Technician
Hydromax Usa, Charlotte, NC December 2024 -
Current
Mover
The Moving Brothers August 2023 -
Current
Merchandiser
Pepsi Co April 2023 -
September 2023
Personal Shopper
Walmart November 2022 -
May 2023
WWW: Bold Profile
Skills
Performed troubleshooting and diagnostics of malfunctioning equipment, machinery, tools, and components.
Kept detailed records of field measurements and data. Utilized safety practices with no complaints or accidents. Delivered high-quality work by diligently following standard operating procedures.
Worked closely with team members to develop efficient strategies for completing moves within designated timeframes. Loaded and unloaded trucks with customer possessions or merchandise weighing up to 400 lbs.
Facilitated smooth communication between clients and the moving team, addressing any questions or concerns promptly. Removed damaged, out-of-code, not-in-set and discontinued items from displays.
Managed inventory levels with regular monitoring, ordering, and stock replenishment for optimal product availability. Inspected merchandise for quality and arranged proper display location on floor.
Instrumentation configuration
Component repair
Cable pulling
Technical support
Root-cause analysis
Problem solving
Team Work
Communication
Critical Thinking
Adaptability
Customer Service
Education
Associate of Arts in Information Technology
York Technical College, Rock Hill, SC
Personal Information
Age: 21
Nationality: American
Certifications
Consistently met deadlines and quality goals for accuracy and timeliness.
Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
Google Technical Support fundamentals
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