Customer Service Representative
Resume:
Nyeisha Myricks
Tennille, GA *****
********************@*****.***
Willing to relocate: Anywhere
Work Experience
Customer Service Representative
Cognizant Technology Solutions-Remote
September 2024 to Present
Identifying the members sending information that is needed for benefits reaching out to Providers to update member PCP making sure that providers are in network giving information for out of network providers emailing documents that the members need making outbound calls for follow ups to members updating pcp NPU number for requested pcp change mailing id cards and flex cards Child Support Agent III
Child Support-Lawrenceville, GA
October 2020 to Present
Interviewed applicants to analyze cases and determine appropriate actions, Calculate child support obligations and debts, examined legal records while informing applicant of case progress. ABILITY TO WORK IN A FAST-PACED ENVIRONMENT, HANDLE MULTIPLE PRIORITIES SCHEDULE AND COORDINATE MEETINGS, APPOINTMENTS, AND TRAVEL ARRANGEMENTS. DEALING WITH CLIENTS FINANCIAL DOCUMENTS OF HOW MUCH IS OWED IN THE SYSTEM WORKING OUT PLANS TO RESOLVE ISSUES
Data Entry
McKesson-Remote
August 2024 to February 2025
updating medical information for members sending fax to the pharmacy for verification of benefits for members to be approved for low cost medication. Making outbound calls to members if any additional information is needed.
Social Services Technician
DFCS-Monroe, GA
December 2020 to March 2021
Contacting collaterals, interviewing parents and child making sure SHINES system updated of all new documentation given
Live Chat Agent
GTN Technical Staffing
October 2020 to January 2021
Helping clients with understanding the payments of their unemployment claims Call Center Representative
Department of Driver Services-Conyers, GA
September 2018 to May 2019
department of driver services
Handle customer inquiries via telephone, mail or instant messaging. Fulfill a variety of roles, such as sales, technical support or customer service. Handle approximately 75-150 inbound calls daily bases. Education
HIGH SCHOOL DIPLOMA
east laurens high school
May 2010 to May 2010
Skills
• Nursing Home Experience
• Computer networking
• Customer Service
• Meal Preparation
• Customer support
• HIPAA
• Salesforce
• Caregiving
• Laundry
• Call Center
• CSR
• Credit Union
• Hotel experience
• Order Picking
• Kitchen Experience
• Order Picker
• RF Scanner
• Oracle
• Documentation review
• Fraud
Certifications and Licenses
CPR Certification
First Aid Certification
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