Talent Acquisition Housekeeping Supervisor

ESTHER KORLEKWOR TEIGAGA

+233-***-***-*** ****************@*****.*** Accra, Ghana

PROFESSIONAL SUMMARY

Strategic and results-oriented HR professional with over 7 years’ experience in hospitality management, and administrative leadership. Skilled in recruitment, employee engagement, performance management, and policy compliance. Proven track record of driving organizational development, cultivating positive work culture, and aligning HR practices with business goals.

CORE COMPETENCIES

HR Strategy & Workforce Planning

Talent Acquisition & Onboarding

Performance Management & Appraisals

Employee Engagement & Relations

Administrative & Policy Compliance

Training & Capacity Building

Team Leadership & Staff Supervision

MS Office Suite HRIS Opera PMS

PROFESSIONAL EXPERIENCE

Global Plus Ghana Ltd. – Accra

HR Officer – Trainee May 2025 – Present

Coordinate recruitment cycle: job postings, screening, interviewing, and onboarding.

Prepare HR documentation including contracts, letters, and reports.

Support payroll processing, employee database updates, and compliance checks.

Foster employee relations and organize team-building initiatives. Best Western Premier Accra Airport Hotel – Accra

Executive Housekeeper May 2024 – Apr 2025

Supervised staff hiring, onboarding, and performance assessments.

Ensured departmental compliance with safety, hygiene, and operational standards.

Led training programs and team engagement activities.

Managed inventory, cost control, and payroll input. Best Western Premier Accra Airport Hotel – Accra

Management Trainee Mar 2024 – Apr 2024

Handled guest service operations including check-in/out and billing.

Supported event coordination and administrative duties.

Assisted restaurant service and maintained service standards.

Liaised with cross-functional departments for seamless operations. Roots Hotel Apartment / Urbano Hotel – Accra

Housekeeping Manager & HR Assistant Jun 2019 – Feb 2024

Designed duty rosters and implemented staff development initiatives.

Oversaw recruitment, onboarding, and HR record management.

Conducted employee evaluations and supported engagement programs.

Coordinated safety audits and training for staff. Aqua Safari Resort – Big Ada

HR Intern Nov 2023

Assisted with staff onboarding, documentation, and attendance tracking.

Participated in inspection routines and payroll preparation support.

Supported orientation programs and employee data collation.

Contributed to HR reporting and administrative tasks. Lansdown Resort, Ibru Heights Ltd. – Aburi

Head of Housekeeping Sep 2018 – May 2019

Supervised housekeeping operations and interdepartmental coordination.

Led inventory control and safety protocol implementation.

Conducted inspections and enforced service standards.

Trained staff in hygiene and operational SOPs.

Oak Plaza Hotel – Accra

Housekeeping Supervisor Mar 2017 – Aug 2018

Led and developed a high-performing housekeeping team.

Implemented safety procedures reducing incidents significantly.

Standardized cleaning protocols to enhance guest satisfaction.

Collaborated with cross-functional teams for operational synergy. EDUCATION

Kwame Nkrumah University of Science and Technology – Kumasi MSc. Management & Human Resource Strategy Jan 2021 – Nov 2022 Takoradi Technical University – Ghana

Bachelor of Technology in Hospitality Management Aug 2014 – Jul 2016 Takoradi Technical University – Ghana

HND in Catering and Hospitality Management Aug 2010 – Jun 2013 TRAINING & CERTIFICATIONS

National HR Mentorship Program

HR Certification Centre Apr 2023 – Jun 2023

Certified Housekeeping Management Trainer Nov 2023

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