Customer Service Medical Records

TRACY VELASQUEZ

**** *** *** ****., #** Oroville, CA 95965 530-***-**** ******************@*****.*** PROFESSIONAL PROFILE

Well-regarded professional, backed by customer service and 7+ years of combined leadership, healthcare industry, retail, customer service, and call center experience. Able to manage medical records, the patient care process, and front office duties. Deal effectively with all levels of hospital personnel and consumers with good communication skills. Follow policies to ensure quality. Maintain privacy and confidentiality.

High Academic Honors Recognition – Dean's List Honor Roll.

Ultimate Medical Academy – HIPAA Essentials for Healthcare Professionals Certificate.

Communication Platforms – Skype, Google Meet, and MS Teams.

Microsoft Office Applications – Word, Excel, and PowerPoint. KEY QUALIFICATIONS

Data Abstracting Data Analysis Release of Information (ROI) Medical Records Management Electronic Health Records (EHR) Electronic Medical Records (EMR) HIPAA Compliance Medical Coding ICD-10-CM ICD-10-PCS CPT Inpatient / Outpatient Encoder Software Medical Terminology Data Entry Health Information Healthcare Records Healthcare Law, Policies, and Ethics Healthcare Reimbursement Revenue Cycle Management Interpersonal Professional Communications Anatomy & Physiology Data Management

EDUCATION

Ultimate Medical Academy Associate of Science – Health Information Management, 2024 Ultimate Medical Academy HIPAA Essentials for Healthcare Professionals Certificate PROFESSIONAL EXPERIENCE

CVS Pharmacy – Oroville, CA 06/2023 – Present

Retail Cashier / Customer Service

Ensure prescription orders were organized daily.

Offer fast and friendly service, operate cash register, accept payments, and maintain appearance and cleanliness of work area.

Work as part of a team and interact with diverse customers and staff members.

Follow policies as they relate to customer confidentiality. Tetra Tech – Oroville, CA 08/2022 – 12/2022

Field Lead / Customer Service

Traveled to homes affected by fires and provided resources.

Scheduled cleaning crew and ensured teams followed safety procedures.

Maintained a clean and organized workstation and guest area. United Health Care – Chico, CA 05/2021 – 03/2022

Customer Service Representative – Call Center

Handled inbound and outbound telephone calls, answered inquiries, and provided assistance.

Identified customer needs, provided resolutions to problems, and followed established procedures.

Entered customer account data and communicated in a clear and concise manner.

Communicated effectively via MS Teams.

Prestige Assisted Living – Oroville, CA 01/2010 – 01/2017 Resident Care Provider

Selected to train and orient new employees.

Identified services to the elderly and provided personal care assistance to residents – personal hygiene, feeding, and mobility.

Observed, reported, and documented resident conditions and activities.

Promoted a safe, clean, and organized environment. Served as a Volunteer at Del Norte Clinics

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