Customer Service Sales Representative
Resume:
Poland, ME *****
**********@*******.***
Paul Caron
SKILLS
Exemplary customer service, great organizational skills, ability to handle
multiple projects, pays strong attention to detail, effectively adapts to
change, familiarity with Microsoft Office Suite.
EXPERIENCE
L.L. Bean, Freeport, ME — Sales Representative
SEPTEMBER 2021 - PRESENT
e Welcomes all customers in a friendly and timely manner.
e Utilizes register software to process transactions including sales,
returns and changes for alternate shipping locations.
e Replenishes stock promptly to help drive sales.
e Creates merchandise displays using self judgment and leadership guidance.
L.L. Bean, Portland, ME — Home Agent, CSR II
SEPTEMBER 2020 - FEBRUARY 2021
e Fielded diverse telephone inquiries internally from other sales
representatives for assistance, and externally from customers.
e Troubleshooted wrong packages shipped, incorrect merchandise received,
etc.
e Deescalated unsatisfied customers into satisfied customers.
L.L. Bean, Lewiston, ME — Telephone Agent, CSR I
SEPTEMBER 2019 - DECEMBER 2019
e Fielded diverse telephone inquiries internally from other sales
representatives for assistance.
e Turned a challenge into a selling opportunity.
e Actively seeked out product knowledge and technology learning.
EDUCATION
Kaplan University (Andover College), Portland/Lewiston, ME
2004 - 2007
Associate’s in Computer Technology
AWARDS
Bean’s Best Nomination - FEBRUARY 2022
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