Customer Service Representative

Jahzeel VanSant

Denison, TX *****

***********************@***********.***

+1-903-***-****

Work Experience

Room Reservations Agent

Concentrix-Quezon City

March 2018 to February 2024

I work for Hyatt specifically in room reservations. We cater all Hyatt hotels worldwide. Customer Service Representative

Startek-Pasig City

August 2016 to February 2018

• Provided exceptional customer service by promptly addressing inquiries, resolving issues, and ensuring customer satisfaction

• Built rapport with customers through active listening, empathy, and personalized interactions

• Resolved complex customer complaints by investigating the root cause of the issue and implementing appropriate solutions

• Maintained detailed records of all customer interactions in CRM system for future reference and analysis

• Participated in regular training sessions to stay updated on product features, policies, procedures, and industry trends

• Handled billing inquiries including payment processing, refunds, adjustments, and account updates accurately and efficiently

Education

College undergrad in BS-HRM / AB ENGLISH

Saint Joseph Institute of Technology-Butuan City, Argusan del Norte June 2007 to March 2008

Skills

• Customer service

• Hotel experience

• Guest services

• Hospitality

• Phone etiquette

• Communication skills

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