Customer Service Administrative Support

LISSA LOVETT

Lorain, OH ***** 440-***-**** *************@*****.***

Professional Summary

Experienced communications professional with a strong background in customer service, dispatch operations, logistics, and administrative support. Proven ability to remain calm and effective in high-pressure environments, handle sensitive information with discretion, and maintain professionalism in all interactions. Recognized for multitasking, reliability, and a strong work ethic.

Professional Experience

Communications Attendant

Mercy Health - Lorain, OH September 2019 - Present

- Answer incoming and outgoing calls professionally; transfer calls and take detailed messages for various hospital departments.

- Page and locate hospital personnel, physicians, and medical staff as needed.

- Notify staff and hospital police in emergency or critical situations.

- Maintain strict confidentiality with sensitive patient and personnel information.

- Prepare and update on-call lists for physicians and staff based on shift schedules.

- Demonstrate strong multitasking ability in a fast-paced healthcare environment. Logistics Specialist / Dispatcher

TravelCenters of America / Office Team - Westlake, OH June 2015 - June 2016

- Scheduled and dispatched workers to designated locations.

- Handled 80-100 inbound customer calls per shift.

- Coordinated service requests and arranged repairs to maintain operations.

- Communicated directly with customers to address concerns and resolve service issues. Assistant Manager

Bureau of Motor Vehicles - Lorain, OH August 2002 - August 2009

- Managed and supervised 8-10 employees, including training and scheduling.

- Oversaw end-of-day procedures and prepared bank deposits for the State of Ohio.

- Provided expert customer service by explaining rules, regulations, and procedures.

- Performed data entry, filing, document preparation, and other clerical duties.

- Acted as liaison between the Deputy Registrar and state departments. LISSA LOVETT

Lorain, OH 44055 440-***-**** *************@*****.*** Education

Coursework in Gender Studies

Lorain County Community College - Elyria, OH August 1988 - November 1990 Key Skills

- Data Entry & Records Management

- Emergency Communication Systems

- Dispatch & Logistics Coordination

- Confidentiality & HIPAA Compliance

- Office Management & Administrative Support

- Team Supervision & Training

- Customer Service & Conflict Resolution

- Hospital & Medical Office Experience

- Front Desk & Guest Services

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