Service Desk Project Management

G. Ganesh

Jira Align (formerly known as AgileCraft), Jira Cloud, JSM, Confluence, Bitbucket, Bamboo, and Crowd Administrator.

Experience Summary

Having 4+ years of experience in Atlassian Jira cloud Administration, Configuration of Jira, Jira Service Management, Artifactory,REST API, Groovy Scripting, Confluence, Bitbucket, Bamboo, HipChat, Crowd and DevOps – Jenkins, Docker in Windows, Linux, AWS and Atlassian Cloud Environment

Created complex JIRA workflows including project workflows, field configurations, screen schemes, permission schemes, and notification schemes in JIRA.

Integrated Jira with AD/LDAP, Crowd for Users and Groups.

Involved in migration of both Jira and Confluence

Implemented SSL/SSO

Migrated Jira and Confluence from Linux to AWS-EC2 & Atlassian Cloud

Installed and configured the Atlassian Products – Jira, Confluence, Bitbucket, and Bamboo on Linux, Windows & AWS-EC2 environments.

Jira Align (formerly AgileCraft) is a project management tool that helps teams plan, track, and deliver work at scale. Here are some common roles and their responsibilities in Jira Align:

Experience in administering Software Planner ALM for requirements management.

Preparing documentation plans, estimating work, and assigning work to the team.

Experience in providing training to development teams on how to track, plan, and analyze using JIRA.

Coordinating and tracking all projects for seamless releases using Project Management System JIRA, Source Code Management System SVN.

I have very good exposure to Jira, Confluence, Crowd, Bitbucket, Installation, Configuration, Upgrade, and migration from Windows to Linux environments.

Actively participated in Scrum meetings, reviews, and developed test scenarios.

Assisted the Scrum team in preparing the Sprint backlog.

Skilled in suggesting appropriate technology-based solutions for enhancing functional efficiency and achieving business excellence

Worked with JIRA Service Desk to set up service desk, create service desk request types, and make queues for service desk teams

Prepared various Shell and Groovy Scripts

Installed and configured the Jira Service Desk

Crated SLA’s, Queues and Portals for various business requirement

Implemented automation in Jira Service Desk

Created Pages, Child Pages, Spaces and Macros in Confluence

Integrated Jira with Confluence, Bitbucket and Bamboo

Actively participated in Daily Scrum meeting and Team meetings.

An effective communicator & negotiator with strong analytical, problem solving and organizational capabilities

Proven success during the tenure of current employment.

Technical Skills

Jira

Jira Service Management

Confluence

Stash / Bitbucket

Bamboo

Crowd

Oracle

MySQL

MS SQL Server

PostgreSQL

Linux

Tomcat

AWS

Windows

AWS

Groovy Scripting

Shell Scripting

REST API

Git

GITHUB

Code repository

SVN

Professional Experience

Worked as a Atlassian Jira Cloud /Confluence/Jira Service Management in ALTECH STAR SOLUTIONS Client CAPGEMINI from Jun 2021 to Till Date.

.

Project #1

Title : IRPAS, Reliance

Role : Jira Align (formerly known as AgileCraft)Jira/Confluence/Jira Service Management Administrator

Team : 4

Responsibilities:

Create complex JIRA workflows including project workflows, field configurations, screen schemes, permission schemes and notification schemes in JIRA.

Manage user permissions to tools according to the needs of projects and teams.

Lead and provide technical assistance and/or training in using JIRA and Confluence and other tools as identified.

Creation of Jira Projects based on user request.

Use agile methodology throughout the project. Involved in weekly and daily bases release management.

Working with a strong team of architectures, backend developers to gather function and non-functional requirements.

Responsibilities:

Admin:

Configure Jira Align settings and workflows

Manage user roles and permissions

Monitor data integrity and performance

Troubleshoot issues and provide support

Product Owner:

Define and prioritize product features and requirements

Create and manage epics, stories, and tasks

Ensure alignment with business objectives and roadmaps

Collaborate with stakeholders to gather feedback and input

Program Manager:

Oversee multiple teams and projects

Ensure alignment with strategic objectives and roadmaps

Manage program-level dependencies and risks

Coordinate with stakeholders to ensure successful delivery

Scrum Master:

Facilitate team processes and Agile ceremonies

Ensure teams are following Agile principles and best practices

Remove impediments to progress and facilitate communication

Monitor team velocity and progress

Team Member:

Deliver work items and update progress

Collaborate with team members and stakeholders

Participate in Agile ceremonies and team meetings

Identify and report impediments to progress

Migrated Jira, Confluence from Server to Atlassian Cloud

Migrated few Jira, Confluence Projects/Spaces to Data Center

Responsible for administrating all Atlassian Products such as Jira & Confluence

Responsible for production support on high availability

Tracking and troubleshooting all the production issues

Responsible for creation of custom workflows as per user requirements

Upgraded Jira from v7.4 to 8.20 by taking overall ownership

Expertise in all Jira project configuration schemes

Creating users, projects and providing required permissions

Migration done from one project to other

Responsible for checking backups that are created on weekends and purging of old backups

Creating confluence spaces and providing required permissions to users

Creating Repositories and configuring to Jira projects

Applied application links to all the Atlassian products

Expert in Importing bulk issues into Jira projects using CSV files

Assisting users on using Jira Agile

Restarting and re-indexing Jira on timely basis

Installing/updating Jira plugins

Configuring Jira gadgets on Dashboards.

Managing both Jira production site and Dev sites

Involved in source control management with GitHub Enterprise level repositories. Regular activities include configure user’s access levels, monitor logs, identifying merge conflicts and managing master repository.

Automated the process using plugins available Jenkins and move from one environment to other throughout the build pipeline.

Produced scripts for viable combination of JIRA applications with different tools.

Customized both JIRA and Confluence to integrate into the pre-existing systems with an eye towards making the programs extensions of their systems, and not hindrances to their systems.

Created Custom workflows, custom screens and custom fields on JIRA.

Migrated JIRA across environments and worked on JIRA database dumps.

Cloning the Jira Projects.

Created various Projects, Plans, Jobs, Versions and releases in Bamboo

Re-indexing Jira on timely basis.

Creating spaces in Confluence.

Providing privileges to the users.

Creation of new Jira users and Jira groups.

Implementing Jira workflows using advanced features such as Post functions, Conditions and Validator.

Experience in configuring Field configurations, Notification schemes, Screen Schemes, Permission Schemes in Jira Projects.

Work closely with other teams to define best practices for using lab tools across the organization and company.

Test new versions of the tools and plug-ins to ensure compatibility.

Researches and utilize industry methods and techniques.

Project #2

Title : ICM

Role : Jira Administrator

Team : 5

Responsibilities:

Create complex JIRA workflows including project workflows, field configurations, screen schemes, permission schemes and notification schemes.

Installation and configuration of continuous Integration servers.

Helping Scrum master across the company to customize JIRA for their requirements.

Work closely with stakeholders to successfully complete IT infrastructure projects.

Take the overall responsibility for the Jira configuration and be the go-to person for any Jira issues, enhancements or best practice question.

Serve as a technical advisor and the primary implementer for new capabilities in JIRA.

Create team specific agile process flow in JIRA to move tasks from one activity to another.

Create customized dashboards for teams.

JIRA installation and upgrade.

Setup JIRA for project management.

Managing users and groups permission.

Configure Bamboo build and deployment plans.

Responsible for deployment of code and releases.

Preparing documents.

Installing Jira in Linux environment

Installing required API and verifying the modules are working fine.

Creation of new Jira Projects

Responsible for creating new users and groups in Jira

Managing Issue type screens

Responsible for creation of custom workflows

Involved in the Business logic developed of tools for compatibility of project services.

Responded to incoming requests and inquiries for new tools and workflow procedures.

Provided technical assistance for work administration of users, related modifications and archival of projects.

Supported maintenance and improvement activities by installation of security patches and related fixtures.

Participated in learning of scripting languages such as Linux and JAVA for project management.

Reported performance related issues to management by analysis and tracking of existing systems

Developed technical solutions by coordination with internal project teams and understanding of requirements.

Responded to all incoming questions and inquiries related to JIRA applications.

Prepared projects, dashboards, reports and questions for all JIRA related services.

Generated scripts for effective integration of JIRA applications with other tools.

Suggested improvement processes for screens, workflow procedures and reports of applications.

Conducted analysis and evaluation of existing systems to upgrade latest versions of JIRA.

Assisted in assessment of existing production systems and configuration services for upgrading.

Verified the version compatibility of Jira APIs after upgrading to V6.3

Assisted on usage of Agile planning to the respective users

Created Agile planning boards

Integrated Jira issues with story points, Epics etc.,

Creation of Spaces, Pages, Child pages, Templates in Confluence.

Performed Import and Export operations in Confluence.

Helping Scrum master across the company to customize JIRA for their requirements.

Work closely with stakeholders to successfully complete IT infrastructure projects.

Take the overall responsibility for the Jira configuration and be the go-to person for any Jira issues, enhancements or best practice question.

Serve as a technical advisor and the primary implementer for new capabilities in JIRA.

Create team specific agile process flow in JIRA to move tasks from one activity to another.

Configure Agile Boards –Scrum and Kanban.

Installation and configuration of continuous Integration servers.

Created customized Dashboards for teams.

Prepared projects, dashboards, reports for all JIRA related services.

Resolving tickets based on SLA (Service Level Agreement).

Provide support for the application and infrastructure including troubleshooting, performance tuning.

Integrate User with Microsoft Active Directory.

Integrating JIRA with Confluence Fisheye &Crucible.

Provide project level and plan based permissions

Developing confluence pages. Provide support for the application and infrastructure including troubleshooting, performance tuning.

Integrate User with Microsoft Active Directory.

EDUCATIONAL QUALIFICATION:

B.Tech - Priyadharashini Engineering College (JNTUK) -2022

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