Customer Service Representative

Ana M Torres

***- ***-**** **** **** NY, ***** ********@*****.***

Profile

Ability to thrive in a lively working environment and multi-task. Always ready to learn and succeed in tasks given. Known to be outgoing, quick learner who multi-task. Supportive and strong desire to help others.Also flexible and adaptable. Interested in the security of the job environment and customer satisfaction.Innovative thinker who is able to work with individuals and groups, kind and caring to everyone. Effective team player with strong communication skills; highly proficient in Spanish. Summary of Skills

Excellent customer service skills, Communicative, Organization, Interpersonal, Professional Customer Service Rep. Professional appearance and attire. Team worker, Courteous, Patient. Education

University of Colorado at Colorado Springs General Associates 2 years completed Work Experience

Customer Service Representative/ Data Entry clerk. May 2005–May 2007 Primary Responsibilities: Answer incoming calls and call customers back when it was pertaining to rental or junk metal picking up appliances, scheduler and despatching duty. .Bilingual translator, leasing agent, show apartments to potential renters, lease apartments to qualified applicants, renew leases with current tenants, and perform managerial duties concerning the property as directed. Responsible for transferring data from paper formats into computer files or database systems. Their transfer of data happens manually or using scanners. G&G Cleaning/ M.A.E Rental/ Junk Metal Pickup, Colorado Springs, Co Customer Service Representative· May 2007-Sept 2010 Primary Responsibilities: Represent Extreme Pizza sell the deals they provide, Cross-sell products and introduce new ones

Students Group,

Customer Service Representative Medical Debt Collector· --December 2009 Primary Responsibilities: Answer incoming calls and call patients back.A medical collector is responsible for handling health care-related debt. Your duties are to collect information related to a patient's overdue insurance or medical bill and then work with the patient in determining a repayment plan. Via Health, Colorado Springs, CO Customer Service Representative · ---Jan 2010-Feb 2010 Primary Responsibilities: Handle packages UPS Customer Center, Colorado Springs, CO

Floater· Preload, unload, scan, recycle, and sort packages ---Sept. 21, 2009- May 3, 2010 UPS Customer Center, Colorado Springs, CO Driver Helper · Provide Customer Service delivering packages ---Dec 2010- Jan 2010 Primary Responsibilities: Handle Telephone Books, Book handler · Stock books in pallets

Product Development, Colorado Springs, CO

---May 3, 2010-May 13, 2010

Primary Responsibilities: Make Outbound Calls. Provide customer service via telephone. Call customers that have recently been in a vehicle accident, courtesy call to obtain appropriate and accurate data. Call to make a survey for CSS %. type in customers' information and create spreadsheets, verifying them against source documents at different stages during the process.

CSP(Claims Service Professionals), Colorado Springs, CO Customer Service Rep. Bilingual ---July 2011 – January 17, 2012 Primary Responsibilities: Make outbound and receive inbound calls. Bilingual– -July 23, 2012-Sept 2013 Firstsource Advantage LLC, Colorado Springs, CO Customer Service Representative · Provide customer service by telephone. Keeping track of assigned accounts to identify outstanding debts. Planning course of action to recover outstanding payments. Locating and contacting debtors to inquire of their payment status. Primary Responsibilities:Mailroom specialist/ Transitioned to Bilingual Service Center > Sept 2013 March-2014 Atterro Agency/CGI/Connect For Health Colorado, Colorado Springs, CO

Customer Service Representative · Provide customer service by telephone;email;chat support and troubleshooting miscelaneos assistance --Sorts and delivers incoming mail by department and/or employee to ensure timely distribution. Sorts and delivers interdepartmental mail including notices and memoranda. Picks up departmental mail. Operates mail machines including the postage meter, photocopying machine, and mail folding and inserting machine.Provides specialized assistance to bilingual clients by interpreting and translating the desired/needed language. Regular attendance is necessary to perform the essential functions of this position. Primary Responsibilities: Make outbound and receive inbound calls. Bilingual– -Jan 2015-Sept 2016 BoostMobile, Colorado Springs, CO Customer Service Representative · Provide customer service by telephone. Keeping track of assigned accounts to identify outstanding debts. Planning course of action to recover outstanding payments. Locating and contacting debtors to inquire of their payment status.Approach customers in store looking for home improvement/renovation, Internet/Fiber, TV or Mobile. Educate customers on product and service offered. Communicate and coach associates on sales and conversion drivers. Participate in store meetings and share your ideas to drive business.Cashier responsibilities included receiving payments and issuing receipts, gift-wrapping packages and keeping track of all cash and credit transactions. Primary Responsibilities:Tax Preparer -Jan 2016-Sept 2019 H&R Block Tax Associate, Colorado Springs, CO Customer Service Representative · Provide customer service by telephone. Prepare tax returns for individuals, partnerships, and institutions. Ensure that all tax-related filings are compliant with federal, state, and local tax regulations. Advise clients regarding taxation issues and provide workable solutions within legal bounds. Interview clients regarding income and expenses, and review income statements, expenditure documentation and other financial records. Keep clients' tax liability to a minimum through the use of appropriate adjustments and deductions. Primary Responsibilities:Tax Preparer Assistant, Bilingual REP/Translator, Notary -Jan 2016-Sept 2019 Premier Group Insurance Colorado Springs, CO Customer Service Representative · Provide customer service by telephone. Assist in preparing tax returns for them to be finalized .Develop insurance quotes, makes sales presentations and closes sales. Meet New Business and Production Goals and Objectives as Established.makes sure individuals are protected from life-threatening illnesses or unfortunate accidents. Negotiate and insure coverage to fit any need,for individuals looking for vehicle,life,mobile or home insurance and or a business owner needing property protection. Responsible for transferring data from paper formats into computer files or database systems. Transfer of data happens manually or using scanners. Type in customers' information and create spreadsheets, verifying them against source documents at different stages during the process, receiving payments and issuing receipts, greeting customers, collecting payments, using scanning devices, answering to customer inquiries, accepting customer returns, and counting the money in the cash drawer. Convert written material from one or more 'source languages' into the 'target language Spanish', making sure that the translated version conveys the meaning of the original as clearly as possible in English, various documents and or in person calls and or clients needing to be represented over the phone for various matter including immigration office assistance in processing their inquires and papers. Primary Responsibilities:Instructional/Emotional/Behavioral SPED CSD Paraprofessional -Jan 2016-Sept 2020 Harrison School District 2, Paraprofessional · Assists the teacher in general daily classroom activities, helps special needs students, and cares for their physical, emotional health and safety, affirming their abilities, and striving to promote dignity in all relationships.Attending to students' physical, personal, academic, and emotional needs. Helping Teachers and students with extracurricular activities and school functions. Performing clerical duties, such as tracking student attendance, typing, filing, photocopying, and grading tests and homework.Provide instructional, behavioral, and other support to students in and outside of the classroom. Paraprofessionals often work one-on-one with students who receive special education and related services or those who have a 504 plan.being a resource, support, and mentor to their students A unlicensed teacher who fulfills many of the duties of a licensed teacher.Create lesson plans, or collaborate with speech or other therapists.offers a hand in organizing and preparing materials for the day, going over IEPs and 504 plans to ensure that progress is being made toward goals, and setting up the classroom for productivity. Primary Responsibilities:Academic Tutor -Jan 2018-Sept 2020 Home Private Tutor for TRE, Colorado Springs, CO TUTOR ·work with students who have learning, mental, emotional, or physical disabilities to become as most as possible independent in class. adapt general education lessons and teach various subjects to students with mild to moderate disabilities. teach basic skills to students with severe disabilities. Reviewing classroom or curricula topics and assignments. Assisting students with homework, projects, test preparation, papers, research and other academic tasks. Working with students to help them understand key concepts, especially those learned in the classroom. Primary Responsibilities Income Maintenance Tech 2 El Paso County, Colorado Mar 2020 - Dec 2020 Income Tech Caseworker: Keeping up with the due dates that all differ from each application and recertification and making sure everything is on track. During the data input on the computer, we also have to make and receive phone calls to clients, landlords, employers, daycares, child support, etc. to verify income and expenses.Determine initial and/or ongoing eligibility for a variety of benefit programs including but not limited to Health First Colorado [formerly Medicaid], Colorado Child Care Assistance, Supplemental Nutrition Assistance Program [formerly Food Stamps], Colorado Works, Adult Financial and Long Term Care. Interview applicants/clients and assist them in understanding and completing all required eligibility paperwork. Verify program and services eligibility factors by retrieving or confirming information from a variety of sources. Perform eligibility computations based upon client-provided and collateral information; determine applicability of work registration requirements. Conduct client customer service reviews. Review cases for accuracy and completeness. Investigate and compute possible issuance errors; create reports concerning circumstances, establish claims and restore lost benefits. Respond to client requests for appeals or administrative hearings, compose rebuttal letters and attend hearings.Provide clients with information and referrals to community support services, child care assistance and other available resources to help facilitate a comprehensive solution to the client's circumstances.Answer the Customer Service Line (CSL) and/or consumer inquiries to assist with changes and questions about our services as needed.Participate in internal committees, training, workshops and seminars.Assist with unassigned caseloads as needed.Perform other duties as required. Primary Responsibilities:CSD Paraprofessional & Tutor -Jan 2020-May 2022 Academy School District 20 · Full-time, Colorado Springs, CO Paraprofessional&TUTOR · Assists the teacher in general daily classroom activities, helps special needs students, and cares for their physical, emotional health and safety, af irming their abilities, and striving to promote dignity in all relationships.Attending to students' physical, personal, academic, and emotional needs. Helping Teachers and students with extracurricular activities and school functions. Performing clerical duties, such as tracking student attendance, typing, filing, photocopying, and grading tests and homework.Provide instructional, behavioral, and other support to students in and outside of the classroom. Paraprofessionals often work one-on-one with students who receive special education and related services or those who have a 504 plan.being a resource, support, and mentor to their students A unlicensed teacher who fulfills many of the duties of a licensed teacher.Create lesson plans, or collaborate with speech or other therapists.of ers a hand in organizing and preparing materials for the day, going over IEPs and 504 plans to ensure that progress is being made toward goals, and setting up the classroom for productivity.·work with students who have learning, mental, emotional, or physical disabilities to become as most as possible independent in class. adapt general education lessons and teach various subjects to students with mild to moderate disabilities. teach basic skills to students with severe disabilities. Reviewing classroom or curricula topics and assignments. Assisting students with homework, projects, test preparation, papers, research and other academic tasks. Working with students to help them understand key concepts, especially those learned in the classroom. Primary Responsibilities:Instructional/Emotional/Behavioral SPED CSD Teacher Aide -June 2022-Aug 2022 ORANGE-Ulster BOCES TechnicalSchool-Aide, New York

Paraprofessional · Assists the teacher in general daily classroom activities, helps special needs students, and cares for their physical, emotional health and safety, affirming their abilities, and striving to promote dignity in all relationships.Attending to students' physical, personal, academic, and emotional needs. Helping Teachers and students with extracurricular activities and school functions. Performing clerical duties, such as tracking student attendance, typing, filing, photocopying, and grading tests and homework.Provide instructional, behavioral, and other support to students in and outside of the classroom. Paraprofessionals often work one-on-one with students who receive special education and related services or those who have a 504 plan.being a resource, support, and mentor to their students A unlicensed teacher who fulfills many of the duties of a licensed teacher.Create lesson plans, or collaborate with speech or other therapists.offers a hand in organizing and preparing materials for the day, going over IEPs and 504 plans to ensure that progress is being made toward goals, and setting up the classroom for productivity. Primary Responsibilities: Retail Associate -Jan 2015-Sept 2016 Advance Auto Parts, New York Customer Service Representative · Provide customer service by telephone. .Approach customers in store looking for auto improvement/renovation,Educate customers on product and service offered. Communicate and coach associates on sales and conversion drivers. Participate in store meetings and share your ideas to drive business.Cashier responsibilities include receiving payments and issuing receipts, Help customers while they shop, answer questions, and assist in daily store operationsAnswers customers questions about merchandise. Assist customers with purchase decisions. Retrieve merchandise from the sales floor, stock room, or other inventory locations; place special orders. Collects payment using the store point of sale system. Processes returns and exchanges. References

Name: Katie Breitmeyer Name: Karen Frausto Name:Angie Hoss Name: Margaret Sims Phone:-719-***-**** Phone: 720-***-****. Phone: 1-719-***-**** Phone: (1-719-***-****