It Support Information Technology

D. Dylan Rosemy

754-***-****

************@*****.***

https://www.linkedin.com/in/dylanrosemy

EDUCATION

Bachelor of Science: Information Technology, Western Governors University (Graduating 9/1/2025)

CERTIFICATIONS

CompTIA Security+

CompTIA Network+

CompTIA A+

AWS Certified Cloud Practitioner

LPI Linux Essentials

AXELOS ITIL 4 Foundation

EXPERIENCE

Company: Apple One Sept 2024 - Nov 2024

Title: IT Technician

●Deployed and configured machines and IoT devices at polling stations to ensure reliable performance during the election process.

●Conducted pre-deployment testing and resolved technical issues to guarantee the functionality of all election-related equipment.

●Provided follow-up support to users, addressing technical concerns and maintaining positive client relationships.

Company: It Starts Within Ministries (Nonprofit) Aug 2021 - Current

Title: IT Support Technician

●Troubleshoot and resolve hardware and software issues on church laptops and projectors.

●Manage audio systems, microphones, and a Yamaha mixer for live events.

●Set up and maintain Wi-Fi routers and troubleshoot connectivity issues.

Company: Zhik DevOps Engineers Training Program (Remote) March 2024 - April 2024

Title: Cloud & DevOps Trainee & Contributor

●Participated in a structured training program focused on cloud computing, DevOps, and cybersecurity

●Assisted peers by sharing knowledge, troubleshooting issues, and contributing to discussions.

●Engaged in weekly hands-on learning sessions and applied new concepts through collaborative projects.

SKILLS AND TECHNOLOGIES

Linux Administration, IT Support, Network Security, Cloud Computing, Virtual Machines, Firewalls, Troubleshooting, Automation, Endpoint Protection.

References available upon request.

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